Hi, I’m
Josephine Esmeralda Sanchez
Tucson,AZ
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
5
years of professional experience
1
Certificate
1
Language
Work History
Arizona OncologyTucson, AZ
Patient Services Coordinator
03.2023 - Current
Job overview
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Developed and implemented customer service policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
Sams Club Tucson, AZ
Member Service Specialist
08.2021 - 03.2023
Job overview
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved concerns with products or services to help with retention and drive sales.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Championed company values by consistently demonstrating exceptional work ethic, integrity, and commitment to customer service excellence.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
Northwest Allied PhysicansTucson, AZ
Medical Assistant
08.2019 - 10.2020
Job overview
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Carrington CollegeTucson, AZ
No Degree
03.2018
Pima Vocational High School
High School Diploma
12.2016
Skills
- Technical Troubleshooting
- Registration and Scheduling
- Professional Bedside Manner
- Gathering Information from Patients
- Customer Service
- Invoice Verification
- Documenting and Recording Information
- Word Processing
- Attention to Detail
- Outbound Calling
- Building Rapport and Credibility
- Providing Information and Resources
Certification
- CMA - Certified Medical Assistant
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Services Coordinator
Arizona Oncology
03.2023 - Current
Member Service Specialist
Sams Club
08.2021 - 03.2023
Medical Assistant
Northwest Allied Physicans
08.2019 - 10.2020
Carrington College
No Degree
Pima Vocational High School
High School Diploma