Josephine "Jersey" Mitchell
Powell,OH
Summary
Vibrant hospitality professional with extensive experience delivering exceptional service in fast-paced dining environments. Recognized for a strong commitment to teamwork and consistently achieving high levels of customer satisfaction. Versatile and dependable, proficient at adapting to evolving demands while ensuring seamless operations through outstanding communication and effective problem-solving abilities. Passionate about creating memorable dining experiences that foster guest loyalty and enhance overall service quality.
Overview
12
12
years of professional experience
Work History
Server and Bartender
Cameron Mitchell Restaurants, Valentina's
Dublin, OH
08.2023 - Current
- Cultivates a positive dining experience by delivering effective communication and efficient service in a high-paced restaurant environment.
- Lead trainer who trains new servers on menu details and established service standards to ensure exceptional customer experiences.
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performs opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Sets positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinates dining service across multiple tables, prioritizing guest satisfaction and precision in service delivery.
Server and Bartender
Tucci’s
Dublin, OH
12.2017 - 04.2024
- Professional server in a high end restaurant who providing quality service and establishing positive relationships with our guests.
- Consistently receives positive reviews from guests that are displayed on the OpenTable Forum.
- Developed rapport with guests and assists in generating repeat business by providing exceptional customer service.
- Successfully balanced multiple tables and large parties seamlessly without sacrificing work quality.
Patient Care Coordinator
Columbus Facial Plastics, Sullivan Centre OSUP
Columbus, OH
12.2017 - 07.2021
- Assisted patients in filling out demographics, financial policies, and service paperwork.
- Made sure all consents were signed and scanned into the appropriate system.
- Managed various duties such as answering multiple telephone lines, scheduling patient appointments, checking patients in and out, and assisting the providers.
- Handled all emails for the practice by corresponding to new and previous patients.
- Scheduled, rescheduled and handled canceled appointments for patients.
- Proficient in IHIS and Patient Now.
- Worked and mastered working off of two scheduling systems.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Collected patient data including insurance, demographic and health history to ensure all information is current.
- Obtained payments from patients and scanned identification, insurance cards and all necessary consents.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
Producing Sales Representative
American Family Insurance
Powell, OH
01.2014 - 12.2017
- Visited clients on-site to give benefit-oriented sales presentations.
- Helped drive sales goals and achieve monthly quotas.
- Served as the main liaison between customers, management and sales team.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Top sales life producing agent 2 years in a row.
- Collected and processed payments and resolved customer concerns promptly to maintain satisfaction.
Skills
- Consistent work performance
- High-quality client service
- Menu memorization
- High volume dining
- Customer interaction
Additional Information
- Licensed Insurance Agent since January 2014. Licensed in Property and Casualty, Life and Health. Maintains a valid insurance license through completing state CE requirements every 2 years.
- Licensed Notary since January 2015.
Timeline
Server and Bartender
Cameron Mitchell Restaurants, Valentina's
08.2023 - Current
Server and Bartender
Tucci’s
12.2017 - 04.2024
Patient Care Coordinator
Columbus Facial Plastics, Sullivan Centre OSUP
12.2017 - 07.2021
Producing Sales Representative
American Family Insurance
01.2014 - 12.2017