Joseph Kopchik
Iselin,NJ
Summary
Dynamic professional with a proven track record at Capital One, excelling in effective communication and compliance auditing. Achieved market-leading customer satisfaction and enhanced team performance through strong leadership and problem resolution skills. Adept at fostering collaboration and driving results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Ambassador
Capital One
North Plainfield, New Jersey
05.2023 - Current
- Educated clients on available banking products and services at branch.
- Serviced branch ATM, conducting weekly audits, cash additions, and deposit pulls for compliance.
- Collaborated with colleagues to elevate customer experience across branch operations.
- Achieved market-leading customer satisfaction and strong Net Promoter Score (NPS) performance.
- Collaborated with back office teams to help detect and prevent fraud, lift account restrictions, and ensure timely resolution of customer concerns.
- Processed customer transactions efficiently and accurately.
Team Leader
Dicks Sporing Goods
Woodbridge, New Jersey
02.2022 - 05.2023
- Supervised team members in daily operations and customer service tasks.
- Coordinated inventory management and ensured stock availability on the sales floor.
- Trained new employees on company policies and product knowledge.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Addressed customer inquiries and resolved issues to improve satisfaction levels.
Sales Associate
Dicks Sporting Goods
Woodbridge, New Jersey
01.2020 - 02.2022
- Collaborated with team members to meet daily sales goals.
- Conducted inventory checks and restocked merchandise as needed.
- Resolved customer inquiries and complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Demonstrated product features and benefits for customers' needs.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ12-2025
Associate of Science - Education
Middlesex County College
Edison, NJ05-2023
High School Diploma -
John F. Kennedy Highschool
Iselin06-2021
Skills
- Effective communication
- Team leadership
- Problem resolution
- Compliance auditing
- Decision-making
- Time management abilities
- Attention to detail
- Adaptability
Certification
- Microsoft Office Specialist - Office
- Microsoft Office Specialist - Word
- Microsoft Office Specialist - Excel
- Microsoft Office Specialist - Powerpoint
- NJ Board of Education - 5 Year Substitute Teaching License
Affiliations
- Kappa Delta Pi Honor Society member
- 3.5 GPA
Timeline
Branch Ambassador
Capital One
05.2023 - Current
Team Leader
Dicks Sporing Goods
02.2022 - 05.2023
Sales Associate
Dicks Sporting Goods
01.2020 - 02.2022
Bachelor of Science - Business Management
Kean University
Associate of Science - Education
Middlesex County College
High School Diploma -
John F. Kennedy Highschool
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