Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Open To Work

Joseph Pichardo

Fort Myers,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCustomer Service Associate

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Fort Myers, FL, US
Open to relocation: Yes

Salary Range

$20/hr - $1000/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid sick leavePaid time off401k match

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Roto-Rotor of Lee Co., Inc.
05.2023 - Current
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Learned and applied company policies and procedures to ensure compliance in customer interactions.
  • Adapted quickly to changing environments, handling diverse customer needs.
  • Managed vehicle insurance and maintenance schedules.
  • Monitored and supported customer reviews and satisfaction efforts.

Customer Service Associate

Publix
03.2021 - 05.2023
  • Delivered fast, friendly, and knowledgeable service for routine questions and complaints.
  • Supported customer service goals through positive, effective communication.
  • Followed policies and procedures to exceed performance requirements.
  • Developed and coordinated trainings to support staff learning of policies and job tasks.
  • Promoted to leadership role for strong work ethic and exceptional customer service.

Host / Busser / Food Runner / Expo

Keke's Breakfast Cafe
09.2020 - 05.2021
  • Greeted guests warmly, ensuring a positive first impression and enhanced customer experience.
  • Maintained cleanliness and organization of front-of-house areas, contributing to a welcoming environment.
  • Ran food orders accurately and in a timely manner to customers.
  • Assisted in the expo line to coordinate food preparation and delivery between kitchen staff and servers.

Education

Associate of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
04-2028

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL
08.2025

High School Diploma -

South Fort Myers High School
Fort Myers, FL
05.2022

Skills

  • Customer Service & Support
  • Problem Resolution & Conflict Management
  • Vehicle Insurance & Maintenance Oversight
  • Policy & Procedure Compliance
  • Safety Regulations
  • Store Maintenance
  • Customer Relations & Feedback Management
  • Leadership & Employee Training
  • Bilingual: English & Spanish

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Customer Service Representative

Roto-Rotor of Lee Co., Inc.
05.2023 - Current

Customer Service Associate

Publix
03.2021 - 05.2023

Host / Busser / Food Runner / Expo

Keke's Breakfast Cafe
09.2020 - 05.2021

Associate of Science - Nursing

Florida SouthWestern State College

Associate of Arts -

Florida SouthWestern State College

High School Diploma -

South Fort Myers High School

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