Josetta Wells
Timonium,MD
Summary
Dynamic professional with a proven track record at Uber Technologies Inc., excelling in customer service and problem-solving. Recognized for optimizing routes and maintaining high safety standards, while fostering strong relationships with riders. Committed to punctuality and reliability, ensuring exceptional experiences and satisfaction in passenger transportation.
Overview
8
8
years of professional experience
Work History
Driver
Uber Technologies Inc.
09.2019 - Current
- Delivered exceptional customer service through effective communication and timely responses to rider inquiries.
- Navigated efficiently using GPS technology, optimizing routes for timely arrivals and minimizing wait times.
- Maintained vehicle cleanliness and functionality, ensuring compliance with safety and operational standards.
- Assisted in training new drivers on best practices for customer interactions and platform navigation.
Customer Service Representative
Change Healthcare
Alpharetta, GA
08.2018 - 08.2019
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Activities Assistant
Charter Senior Living of Newport News
Newport News, VA
10.2017 - 08.2018
- Developed and implemented engaging recreational programs for residents, enhancing community interaction.
- Coordinated daily activities, ensuring smooth operations and resident participation.
- Assisted in training new staff on activity facilitation and resident engagement strategies.
- Monitored resident feedback to refine programming and improve overall satisfaction levels.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Ensured timely pickups and drop-offs while maintaining high customer satisfaction ratings.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
Mathematics
Milford Mill High School
Windsor Mill, MDAssociate in Business Management - Business Administration And Management
Everest College
Newport News, VASkills
- Time management
- Customer service
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Flexible schedule
- Safety protocols
- Passenger transportation
- Relationship building
- Accident prevention
Timeline
Driver
Uber Technologies Inc.
09.2019 - Current
Customer Service Representative
Change Healthcare
08.2018 - 08.2019
Activities Assistant
Charter Senior Living of Newport News
10.2017 - 08.2018
Mathematics
Milford Mill High School
Associate in Business Management - Business Administration And Management
Everest College