Summary
Overview
Work History
Education
Skills
Timeline
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Josetta Wells

Timonium,MD

Summary

Dynamic professional with a proven track record at Uber Technologies Inc., excelling in customer service and problem-solving. Recognized for optimizing routes and maintaining high safety standards, while fostering strong relationships with riders. Committed to punctuality and reliability, ensuring exceptional experiences and satisfaction in passenger transportation.

Overview

8
8
years of professional experience

Work History

Driver

Uber Technologies Inc.
09.2019 - Current
  • Delivered exceptional customer service through effective communication and timely responses to rider inquiries.
  • Navigated efficiently using GPS technology, optimizing routes for timely arrivals and minimizing wait times.
  • Maintained vehicle cleanliness and functionality, ensuring compliance with safety and operational standards.
  • Assisted in training new drivers on best practices for customer interactions and platform navigation.

Customer Service Representative

Change Healthcare
08.2018 - 08.2019
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Activities Assistant

Charter Senior Living of Newport News
10.2017 - 08.2018
  • Developed and implemented engaging recreational programs for residents, enhancing community interaction.
  • Coordinated daily activities, ensuring smooth operations and resident participation.
  • Assisted in training new staff on activity facilitation and resident engagement strategies.
  • Monitored resident feedback to refine programming and improve overall satisfaction levels.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Ensured timely pickups and drop-offs while maintaining high customer satisfaction ratings.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Education

Mathematics

Milford Mill High School
Windsor Mill, MD

Associate in Business Management - Business Administration And Management

Everest College
Newport News, VA

Skills

  • Time management
  • Customer service
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • Flexible schedule
  • Safety protocols
  • Passenger transportation
  • Relationship building
  • Accident prevention

Timeline

Driver

Uber Technologies Inc.
09.2019 - Current

Customer Service Representative

Change Healthcare
08.2018 - 08.2019

Activities Assistant

Charter Senior Living of Newport News
10.2017 - 08.2018

Mathematics

Milford Mill High School

Associate in Business Management - Business Administration And Management

Everest College

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Josetta Wells