Josette Dancer
Alma,MI
Summary
Dynamic leader and entrepreneur with a proven track record of enhancing customer relationships and operational efficiency at JK Growers/Fire Island. Skilled in customer service and process improvement, demonstrated through successful business leadership and innovative strategies. Excelled in high-pressure environments, showcasing strong work ethic and attention to detail. Committed to achieving results through effective team management and customer retention. Motivated business professional bringing 5+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
21
21
years of professional experience
Work History
Business Owner
JK Growers/Fire Island
04.2019 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
Phlebotomist
Mid-Michigan Medical Center
01.2003 - 01.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Bank Teller
Independent Bank
11.2009 - 10.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Sleep Technician
Sound Asleep Lab
05.2008 - 12.2009
- Maintained strict confidentiality of patient information, ensuring compliance with HIPAA regulations and safeguarding sensitive medical data.
- Provided exceptional patient care throughout all stages of the diagnostic process, ensuring a positive experience for each individual.
- Enhanced diagnostic accuracy through meticulous data collection and analysis of sleep studies.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
Education
Bachelor of Science - Pre-Medicine
Central Michigan University
Mount Pleasant, MIAssociate of Applied Science - Pre-Medicine
Mid Michigan Community College
Mount Pleasant, MI05.2018
Skills
- Customer Relations
- Driven and Determined
- Policies and Procedures Development
- Task Delegation
- Vendor Relationship Management
- Staffing oversight
- Business Leadership
- Customer Retention
- HIPAA Compliance
- Medical Equipment Operation
- Medical Terminology
- Attentive to People
- Documentation and Recordkeeping
- Professionalism and Courtesy
- Patience and Empathy
- Data inputting
- Strong Work Ethic
- Cash Handling
- Approachable
- Positive
Avid Reader
I am deeply passionate about reading and engage in it for recreational and professional purposes as often as I can. As an avid reader I find immense joy and satisfaction in reading, constantly seeking out new books and authors to enrich my understanding of the world and fuel my creativity and imagination.
Timeline
Business Owner
JK Growers/Fire Island
04.2019 - Current
Bank Teller
Independent Bank
11.2009 - 10.2010
Sleep Technician
Sound Asleep Lab
05.2008 - 12.2009
Phlebotomist
Mid-Michigan Medical Center
01.2003 - 01.2017
Bachelor of Science - Pre-Medicine
Central Michigan University
Associate of Applied Science - Pre-Medicine
Mid Michigan Community College