JOSETTE FINDLATER
Bowie,MD
Summary
Experienced Office Support professional, with exceptional interpersonal skills and talent for fostering clear communication, and building rapport with the courts, defendants, law enforcement, and the general public. Proven track record of organizational skills and attention to detail that enhance productivity. Known to produce effective solutions to resolve challenges that aid in meeting the overall goals and efficient client service of an organization.
Overview
25
25
years of professional experience
Work History
Lead Office Support V
Probation/Parole, DUI and Pretrial Services
06.2014 - 03.2023
- Served as the primary point of contact in the Courthouse suboffice for internal and external stakeholders to insure prompt and clear communication with the department.
- Completed intake of approximately 40 individuals daily, reviewed departmental rules and regulations, sentencing orders, case entry and electronic paperwork of individuals sentenced in Court.
- Reviewed, adjusted and resolved all fine, cost and restitution bench warrants for individuals apprehended on warrants.
- Processed court ordered paperwork, Presentence Investigation (PSI) reports, random urinalysis at order of Judge or probation officer.
Lead Office Support IV
Probation/Parole, DUI and Pretrial Services
02.2008 - 06.2014
- Lead Office Support for team of Probation Officers and supervisors, to ensure efficient communication and operation of the Courthouse Annex location.
- Front desk reception, greet and check in visitors, answer multi-line telephone, order and maintain inventory of office supplies, take random offender urinalysis.
- Type PSI reports through dictation, court orders, case entry, fax, scan, photocopy paperwork, maintained integrity and strict confidentiality of sensitive information.
Office Support IV
Probation/Parole, DUI and Pretrial Services
04.1998 - 02.2008
- Office support for a team of probation officers handling out of county and out of state cases, case entry and daily prison intake list, strong attention to detail, while utilizing several law enforcement portals.
- Front desk reception, answered multi-line telephone, greet and check-in visitors, file paperwork, research and locate files.
- Maintained strict confidentiality of sensitive company information while handling various administrative tasks.
Education
No Degree - Criminal Justice Administration
University of Phoenix
King Of PrussiaNo Degree - Criminal Justice Administration
Strayer University
King Of Prussia, PASkills
- Proficient in Microsoft Office suite, Connectrex, Case Management System, Offender Management System, Oracle
- Attention to detail
- Teamwork and collaboration
- Adaptability and flexibility
- Interpersonal skills
- Verbal and written communication
- Multitasking Abilities
Timeline
Lead Office Support V
Probation/Parole, DUI and Pretrial Services
06.2014 - 03.2023
Lead Office Support IV
Probation/Parole, DUI and Pretrial Services
02.2008 - 06.2014
Office Support IV
Probation/Parole, DUI and Pretrial Services
04.1998 - 02.2008
No Degree - Criminal Justice Administration
University of Phoenix
No Degree - Criminal Justice Administration
Strayer University
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