Josette Hansford
Kapaa,HI
Summary
Dynamic and service-oriented professional with extensive experience at Hilton Garden Grille and Kauai Inn. Proven ability to manage multiple tasks while delivering exceptional service. Skilled in mixology and effective team collaboration, consistently enhancing guest experiences and fostering loyalty through outstanding service and attention to detail.
Overview
9
9
years of professional experience
Work History
Bartender
Hilton Garden Grille
07.2020 - Current
- Learned drink preparation techniques and cocktail recipes to ensure high-quality service.
- Assisted in maintaining cleanliness and organization of bar area to enhance guest experience.
- Developed knowledge of various spirits, wines, and beers to provide informed recommendations.
- Supported team by restocking supplies and managing inventory for efficient operations.
- Engaged with customers to create welcoming atmosphere and promote repeat business.
- Adapted quickly to high-pressure situations during peak hours while maintaining service quality.
- Participated in training sessions to improve skills in mixology and customer service techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Housekeeper
Kauai Inn
04.2016 - 06.2020
- Supervised daily cleaning operations to ensure high standards of cleanliness and hygiene.
- Trained and mentored new staff on efficient housekeeping practices and safety protocols.
- Developed and implemented improved cleaning schedules, enhancing workflow efficiency.
- Conducted regular inspections of guest rooms and common areas to maintain quality standards.
- Managed inventory of cleaning supplies, optimizing usage while reducing waste and costs.
- Collaborated with management to address guest feedback, ensuring satisfaction through prompt service adjustments.
- Led initiatives for deep cleaning projects, improving overall facility appearance and guest experience.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
ITT Technical Institute
Columbus, OH06-2022
Skills
- Proficient in managing multiple tasks
- Service excellence
- Consistently dependable
- Effective team collaboration
Clear and effective communication
Outgoing personality
Cleanliness and hygiene
Responsible alcohol service
Cash register operation
Payment processing
Service-oriented mindset
Timeline
Bartender
Hilton Garden Grille
07.2020 - Current
Housekeeper
Kauai Inn
04.2016 - 06.2020
ITT Technical Institute
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