Josette Hyman, RMA (AMT)
388 Chemistry Circle, Ladson,SC
Summary
I would summarize myself as Personable, friendly and courteous in all my interactions with patients, customers as well as co-workers. I work well under pressure and thankfully possess a lot of patience. I am dedicated, loyal and dependable. I believe in being a positive strong team player. (TEAM) Together-Everyone-Achieves-More
Overview
18
18
years of professional experience
1
1
Certification
Work History
Professional Relations Coordinator
Carolina Periodontics
Summerville, SC
07.2020 - 09.2021
- Maximized outreach by implementing marketing strategies to grow customer base.
- Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
- Maintained professionality and efficiency while working closely with leadership.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using a multi-line telephone system.
- I answered the office phone and emails to schedule appointments, answer questions, and document information.
- Greeted incoming patients, and verified paperwork to manage smooth intake processes.
- Coordinated outreach programs to enhance community awareness of periodontal health.
PCT /Medical Assistant
Palmetto Primary Care
Charleston, SC
02.2012 - 07.2015
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in the patient history summary.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures, and physicians' instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented, and monitored vital signs for patients within an outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
Patient Care Technician
MUSC
Charleston, SC
02.2010 - 02.2012
- Obtained patient vital signs and charted results for the staff nurse and physician to identify changes from prior measurements.
- Documented patient intake and output, dietary requirements, and aided with feeding and monitoring.
- Looked for physical, emotional, and symptomatic changes in the patient's condition, and obtained necessary care for medical concerns.
- Assisted with patient admissions, discharges, and transfers.
- Collected biological specimens and packaged them for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations in MedSurg.
- Responded to bell or light signal calls to assist patients with needs.
- Notified Charge Nurse of patient emergencies to optimize outcomes.
- Engaged with the patient's family and friends to provide a courteous visit experience.
CSO Representative
SCE&G
North Charleston, SC
10.2003 - 02.2010
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Some College (No Degree) - Nursing Practice
Trident Technical College
Charleston, SCSkills
- Courteous and Professional
- Reliable and Punctual
- Prioritization and Time Management
- Documentation and Reporting
- Microsoft Office Suite
- Computer Proficiency
- Verbal and Written Communication
- Greeting and Seating Clients
- Call Answering and Routing
- Customer Complaint Resolution
- Customer Service-Oriented
- Data Entry and Database Software
- Positive Attitude and Energetic
- Administrative Support
- Customer Service
- Multi-Line Phone Systems
- Attention to Detail
- Multitasking and Prioritization
- Oral and Writing Communication
- Email and Telephone Decorum
- Strongly believe in TEAM WORK (Together Everyone Achieves More)
Objective:
- Seeking an RMA (AMT) position in you Internal Medicine Practice that will allow me to utilize the skills that I have learned and acquired through my recent RMA class. The skills I have acquired are EKG, Phlebotomy, Maintaining confidentiality, learning the strict rules of HIPPA and ethical duty to protect patient information, Aseptic techniques, Patient Communication and Empathy, Cross Training and Adaptability, Professionalism and Integrity is one of the upmost importance next to PPi and PHI, to include Attention to detail-the importance of accuracy in administrative and clinical task, like charting, billing and lab work. I would also like to add that my class's fast-paced environment has taught me how to prioritize tasks and to stay organized.
Education:
- R.B. Stall High School 1989
- Trident Technical College Certifications:
- CNA-2006 to include 6 weeks of clinicals at a nursing home. Recertified in 2010
- EKG Certification in 2010
- Advanced Patient Care Skills in 2010
- Patient care Tech certification July 2010
- Alzheimer's Certification 2010
- Behaviors For Success Certification 2006
- Proficient in Microsoft office 365
- RMA (AMT) Certification-Trident Technical College 2025
- Basic Life Support (CPR and AED) Certification 2025
- IV Catheter Insertion certification-Trident technical College 2025
Certification
- Code of Conduct Training through SCANA / SCE&G 2004-2010 Each year.
- Completed 1 week of (Personal Leadership Training) March 2005
- Behaviors for Success 2006
Timeline
Professional Relations Coordinator
Carolina Periodontics
07.2020 - 09.2021
PCT /Medical Assistant
Palmetto Primary Care
02.2012 - 07.2015
Patient Care Technician
MUSC
02.2010 - 02.2012
CSO Representative
SCE&G
10.2003 - 02.2010
Some College (No Degree) - Nursing Practice
Trident Technical College