Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Josette Juste

Maimi Gardens

Summary


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

15
15
years of professional experience

Work History

Server

Dennys
07.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Supervisor

Dennys
11.2021 - 06.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Manager

Dunkin Dounts
11.2017 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Hostess

Rusty Pelican Restaurant
09.2015 - 01.2017
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front Desk Receptionist

Hilton
05.2010 - 08.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

Associate of Arts - Realtor

Gold Coast
Miami, FL
02-2024

Associate of Arts - Nursing

Keiser University
Fort Lauderdale, FL
06-2014

Associate of Arts - Hospitality, Management, Tourism

Miami Dade College
Miami, FL
06-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Team collaboration

Accomplishments

  • Supervised team of 40 staff members.
  • Documented and resolved issues which led to resolution .
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Professional Working
French
Full Professional
English
Full Professional
Haitian creole
Native or Bilingual

Timeline

Server

Dennys
07.2022 - Current

Supervisor

Dennys
11.2021 - 06.2022

Manager

Dunkin Dounts
11.2017 - 08.2021

Hostess

Rusty Pelican Restaurant
09.2015 - 01.2017

Front Desk Receptionist

Hilton
05.2010 - 08.2015

Associate of Arts - Realtor

Gold Coast

Associate of Arts - Nursing

Keiser University

Associate of Arts - Hospitality, Management, Tourism

Miami Dade College

Similar Profiles

CREATE PROFILE