Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Josey Nowak

Maplesville,Alabama

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

First Franklin Financial
Clanton, AL
07.2021 - 12.2021
  • Answered incoming calls and emails, providing frontline customer support.
  • Reviewed financial statements and other records to assess customers' ability to repay loans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed loan contracts and explained contract terms to clients.
  • Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
  • Processed loan applications and submitted them for approval or rejection by lenders.

Beauty Advisor

Sally's Beauty Supply
Alabaster, AL
07.2017 - 07.2021
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Computed purchases and received and processed cash or credit payment.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.

Education

High School Diploma -

Maplesville High School
Maplesville, AL
05-2017

Skills

  • Consultative Sales
  • Data Entry
  • Scheduling
  • Call Management
  • Product Knowledge
  • Documentation
  • Positive and Professional
  • Retail Sales Customer Service
  • Store Maintenance
  • Payment Processing
  • Customer Service
  • High-Energy Attitude
  • Stock Management
  • Filing

Certification

  • Alabama Real Estate Agent

References

References available upon request.

Timeline

Customer Service Representative

First Franklin Financial
07.2021 - 12.2021

Beauty Advisor

Sally's Beauty Supply
07.2017 - 07.2021

High School Diploma -

Maplesville High School
  • Alabama Real Estate Agent

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Josey Nowak