Josey Nowak
Maplesville,Alabama
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Franklin Financial
Clanton, AL
07.2021 - 12.2021
- Answered incoming calls and emails, providing frontline customer support.
- Reviewed financial statements and other records to assess customers' ability to repay loans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed loan contracts and explained contract terms to clients.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Processed loan applications and submitted them for approval or rejection by lenders.
Beauty Advisor
Sally's Beauty Supply
Alabaster, AL
07.2017 - 07.2021
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Computed purchases and received and processed cash or credit payment.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Education
High School Diploma -
Maplesville High School
Maplesville, AL05-2017
Skills
- Consultative Sales
- Data Entry
- Scheduling
- Call Management
- Product Knowledge
- Documentation
- Positive and Professional
- Retail Sales Customer Service
- Store Maintenance
- Payment Processing
- Customer Service
- High-Energy Attitude
- Stock Management
- Filing
Certification
- Alabama Real Estate Agent
References
References available upon request.
Timeline
Customer Service Representative
First Franklin Financial
07.2021 - 12.2021
Beauty Advisor
Sally's Beauty Supply
07.2017 - 07.2021
High School Diploma -
Maplesville High School
- Alabama Real Estate Agent