Josey Tooley
Attalla,AL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Server
Cracker Barrel
Gadsden, Alabama
01.2020 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Took orders accurately and communicated with kitchen staff effectively.
- Maintained cleanliness of tables and dining areas during service shifts.
- Assisted in setting up dining spaces for special events or large parties.
- Collaborated with team members to ensure smooth restaurant operations.
- Resolved customer inquiries and complaints with professionalism and care.
Front Desk Receptionist
Northeast Orthopedics & Sports Medicine
Gadsden
09.2024 - 04.2025
- Greeted patients and visitors warmly, creating a welcoming environment.
- Scheduled appointments efficiently, coordinating with medical staff and patients.
- Managed patient check-in and check-out processes accurately and promptly.
- Answered phone calls professionally, addressing inquiries and directing calls appropriately.
- Maintained organized patient records and ensured confidentiality of sensitive information.
- Assisted with insurance verification, ensuring accurate information for billing purposes.
- Collaborated with team members to improve front desk operations and workflow efficiency.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
Education
Associate of Science - Nursing
Gadsden State Community College
Gadsden, AL 08.2023 - 09.2025
Etowah High School
Attalla, ALSkills
- Medical terminology
- Customer service
- Appointment scheduling
- Conflict resolution
- Team collaboration
- Memory retention
- Patient care
Timeline
Front Desk Receptionist
Northeast Orthopedics & Sports Medicine
09.2024 - 04.2025
Associate of Science - Nursing
Gadsden State Community College
08.2023 - 09.2025
Server
Cracker Barrel
01.2020 - Current
Etowah High School