Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSE YANKIEL GARCIA

Miami,FL

Summary

Dynamic and bilingual professional with extensive experience in the hospitality and retail sectors, notably at Restaurants. Excelled in banquet coordination and seating management, enhancing customer satisfaction and service delivery. Demonstrated a courteous demeanor, contributing to a significant improvement in customer service ratings. Skilled in food service promotion and menu design, driving revenue growth and operational efficiency.

Overview

18
18
years of professional experience

Work History

Restaurant Waiter

Caja Caliente
Coral Gables, FL
01.2018 - 12.2019
  • Performed complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Restaurant Server

HAPPY WINE RESTAURANT
Coconut Grove, FL
05.2015 - 01.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared beverages and filled food orders for customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Production Assistant

CONTAINER VENUE
Miami, Florida
02.2014 - 03.2015
  • Help prepare the set with lights, props, equipment, etc.
  • Assist costume designers, directors, camera operators, and other crew members.
  • Print and distribute daily paperwork (e.g., scripts, call sheets, and escorting actors around the filming area, as well as coordinating extras).
  • Conduct crowd control by putting up signs, directing pedestrians away from filming, locking down sets, etc.
  • Act as a runner, distributing messages or items within the film crew and cast.
  • Perform administrative work (answering phones, paperwork, etc.).
  • Undertake errands as assigned.

Sales Associate

Armani Exchange
Miami Beach, Florida
01.2011 - 02.2014
  • Helped customers find products or services, and to promote the store's products and services.
  • The role demanded handling financial transactions, processing credit cards, cash, and other forms of payment, as well as performing monthly inventories.
  • Primary goal as a sales associate was to increase the revenues of the store by providing excellent customer service that exceeded customer expectations.

Sales Associate

CREATIVE MALE
Miami, Florida
04.2009 - 02.2011
  • Greeting customers, showing the latest clothing trends, and assisting customers in buying clothes and accessories.
  • The role demanded handling financial transactions, processing credit cards, cash, and other forms of payment, as well as performing monthly inventories.
  • Primary goal as a sales associate was to increase the revenues of the store by providing excellent customer service that exceeded customer expectations.

Restaurant Waiter

FOGOVIVO STEAKHOUSE
Miami, Florida
01.2007 - 03.2009
  • Greeting customers and escorting them to their tables.
  • Verbally presenting menus and daily specials, and making recommendations upon request.
  • Recommended wines and answered any questions about the cuisine.
  • Recommended drinks and desserts, and providing excellent customer service.
  • The role also demanded handling financial transactions, as well as performing weekly and monthly inventories.

Restaurant Waiter

AIRPORT REGENCY HOTEL
Miami, Florida
01.2002 - 04.2006
  • Greeting customers and escorting them to their tables,
  • Verbally presenting menus and daily specials, and making recommendations upon request.
  • Recommended wines and answered any questions about the cuisine.
  • Recommended Dink and Desserts and providing excellent customer service.

Education

High School Diploma -

School Name
Location
11-2001

Skills

  • Food service delivery
  • Banquet coordination
  • Seating management
  • Food service promotion
  • Courteous demeanor
  • Menu design
  • Fully bilingual in English and Spanish

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Restaurant Waiter

Caja Caliente
01.2018 - 12.2019

Restaurant Server

HAPPY WINE RESTAURANT
05.2015 - 01.2018

Production Assistant

CONTAINER VENUE
02.2014 - 03.2015

Sales Associate

Armani Exchange
01.2011 - 02.2014

Sales Associate

CREATIVE MALE
04.2009 - 02.2011

Restaurant Waiter

FOGOVIVO STEAKHOUSE
01.2007 - 03.2009

Restaurant Waiter

AIRPORT REGENCY HOTEL
01.2002 - 04.2006

High School Diploma -

School Name

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