Josh Aragon
Denver
Summary
As a seasoned business professional, I bring over 25 years of management acumen across the dynamic sectors of Retail, Hospitality, and Entertainment. My career is marked by a proven track record of steering multi-million-dollar businesses and properties to success, while adeptly managing large, multi-unit teams to meet and exceed corporate objectives. My expertise lies in problem-solving, driving sales, and delivering exceptional customer service. I am also highly skilled in employee development, ensuring that teams are equipped to foster customer satisfaction in a variety of challenging environments.
Overview
8
8
years of professional experience
Work History
General Manager
Round 1 Bowling & Amusement
Littleton
05.2025 - Current
- Directed daily operations of entertainment center and bowling facility to maximize efficiency.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Developed customer service training programs for employees to enhance service delivery.
- Coordinated marketing initiatives to promote events and special offers effectively.
- Monitored inventory levels and ordered supplies promptly to prevent shortages.
- Ensured compliance with safety regulations while maintaining a clean environment.
- Led team meetings to communicate goals and resolve operational challenges.
- Collaborated with vendors to improve service offerings and maintain equipment.
General Manager/District Manager
WHSMITH NORTH AMERICA
Denver
03.2022 - 08.2024
- Spearheaded operations at two high-traffic airports, including the launch of the United States' newest airport, generating a $19 million revenue with a $5 million increase in the first year.
- Managed a minimum of 8 diverse food, beverage, and retail outlets at each airport, ensuring seamless operations.
- Led and developed a dynamic sales team of up to 140 employees, driving them to surpass sales targets through effective motivation and training.
- Accountable for comprehensive staff management, including scheduling, onboarding, technical support, performance evaluations, and promotions.
- Hands-on oversight of inventory control, order management, and facilities maintenance to uphold operational excellence.
General Manager in Training
NEWCASTLE LODGE & CONVENTION CENTER
Newcastle
10.2021 - 03.2022
- Oversaw operations of two 60-room, 3-star lodge/hotels with accompanying restaurants and convention centers in Wyoming and North Dakota.
- Spearheaded leadership and training for sales teams across various locations, driving a workforce of 80 employees to surpass sales targets.
- Coordinated scheduling, onboarding, technical support, performance evaluations, and promotional activities.
- Managed IT infrastructure and facility amenities, including pool, hot tub, and 24-hour fitness center.
General Manager
T-MOBILE
Denver
12.2017 - 03.2021
- Spearheaded operations for T-Mobile retail outlets in the Greater Denver Area, encompassing Thornton and Lakewood locations.
- Excelled in coaching and developing sales teams, including mentoring new General Managers across multiple stores.
- Drove a workforce of over 40 employees to surpass corporate sales targets through effective motivation and leadership.
- Orchestrated comprehensive scheduling, on-boarding, and technical support processes to optimize staff performance.
- Masterminded inventory management and implemented robust loss prevention strategies to safeguard assets.
Education
CENTENNIAL HIGH SCHOOL
Littleton, ColoradoPUEBLO COMMUNITY COLLEGE
Pueblo, ColoradoARAPAHOE COMMUNITY COLLEGE
Pueblo, ColoradoSkills
- Customer service
- Problem solving
- Communication
- Organization
- Human resources
- Loss prevention
- Data analytics
- Microsoft Office proficiency
- Leadership training
- Security training
- Scuba diving certification
- Staff scheduling
- Vendor collaboration
- Sales leadership
References
References available on request
Languages
English
Timeline
General Manager
Round 1 Bowling & Amusement
05.2025 - Current
General Manager/District Manager
WHSMITH NORTH AMERICA
03.2022 - 08.2024
General Manager in Training
NEWCASTLE LODGE & CONVENTION CENTER
10.2021 - 03.2022
General Manager
T-MOBILE
12.2017 - 03.2021
CENTENNIAL HIGH SCHOOL
PUEBLO COMMUNITY COLLEGE
ARAPAHOE COMMUNITY COLLEGE
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