Josh Armstrong
Staunton,VA
Summary
Dynamic professional with a proven track record at Federal Express, excelling in customer service and safety compliance. Recognized for enhancing client satisfaction through timely deliveries and expert knowledge of hazmat protocols. Strong problem-solving skills and attention to detail ensure efficient operations and a commitment to excellence in every task.
Experienced with route optimization, ensuring timely and accurate deliveries. Utilizes strong organizational skills to manage multiple deliveries efficiently. Track record of maintaining customer satisfaction through consistent and reliable service.
Diligent Swing driver with solid history of reliable and timely deliveries. Proven track record of ensuring customer satisfaction through careful handling of packages and efficient route management. Demonstrated effective time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Courier
Federal Express
10.2014 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
- Served as a trusted resource for colleagues seeking advice on complex classification or regulatory questions related to hazardous materials.
Outdoor Adventure Specialist
Nelson Rocks Outdoor Center
05.2010 - 10.2014
- Adapted guiding strategies according to individual client needs, promoting a more inclusive experience for all participants.
- Conducted thorough risk assessments to ensure safe climbing experiences and minimize accidents.
- Implemented emergency protocols efficiently during critical situations, ensuring the safety and well-being of the entire group.
- Delivered comprehensive safety briefings to prepare participants for high ropes experiences, minimizing accidents and incidents.
Education
High School Diploma -
Olivet Nazarene University
Bourbonnais, IL06-2004
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Hazmat protocols
- Clean driving record
Certification
- Certified DG Specialist, Fedex Express
- DOT License - Current
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Courier
Federal Express
10.2014 - Current
Outdoor Adventure Specialist
Nelson Rocks Outdoor Center
05.2010 - 10.2014
High School Diploma -
Olivet Nazarene University
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