Josh Batchelor

Leading North American provider of workplace uniforms, protective clothing, and facility service products.

• Cultivated strong customer relationships through proactive communication and follow-through, achieving or surpassing monthly and quarterly performance targets.

• Conducted on-site customer facility reviews to assess needs and identify opportunities, resulting in tailored solutions that enhanced operational efficiency and met workplace standards.

• Collaborated with service and operations teams to streamline onboarding and ensure consistent execution, reinforcing accountability and adherence to processes.

Tracked progress using CRM tools and Microsoft Office.

• Prospected and qualified opportunities across IN/KY/OH, achieving 167% of sales target entering Q1 2025 through disciplined pipeline management and relationship development.

• Collaborated with internal teams to streamline customer onboarding and improve retention through clear communication and reliable execution.

• Earned recognition from leadership for proactive initiative, consistent follow-up, reliability, and commitment to quality.

• Increased location call volume by 44% in one year through targeted outreach, relationship building, and process improvements that enhanced team effectiveness.

• Led daily operations and supervised a team of up to 10 staff members across multiple locations, setting clear expectations, coaching performance, and maintaining high standards of service and professionalism.

• Managed sensitive personnel and operational matters with strict confidentiality, ensuring high-quality service under time-sensitive and emotionally demanding conditions.

• Oversaw scheduling and workflow coordination, ensuring team accountability and reliable performance in a regulated environment requiring attention to detail and physical readiness.