Josh Burnett
Kansas City
Summary
Dynamic and detail-oriented professional with extensive experience in security and customer service, notably at Titan Protection & Consulting. Skilled in firearms training and risk management, I excel in threat assessment and collaboration, ensuring safety and satisfaction. Proven ability to enhance customer loyalty through exceptional service and effective communication.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Titan Protection & Consulting
05.2024 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidents.
- Responded to dispatch calls for a variety of situations.
- Experience with detainment and use of force.
Firearms Sales Associate
Olathe Trading Post & Pawn
03.2023 - 04.2024
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Assisted in the development of merchandising strategy for key products and creation of merchandise displays.
- Monitored the sales floor to identify customer service opportunities or the need for loss prevention control measures.
- Maintained knowledge of, employed, and enforced best practices for safe handling of firearms and accessories.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Prioritized helping customers over completing other routine tasks in the store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging them according to manufacturer and model.
Shipping and Receiving Associate
Alternative Fuel Innovations
05.2022 - 02.2023
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Laborer
Bottorff Construction
01.2021 - 05.2022
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Dug trenches, backfilled holes, and compacted earth to prepare for new construction.
- Inspected tools and equipment to maintain safety and efficiency.
- Used a variety of hand and power tools to complete tasks.
- Operated forklifts and boom lifts to complete various tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Mixed and poured concrete for a variety of projects.
- Used templates for stamping concrete.
Merchandise Service Accociate
Lowes Home Improvement Stores
05.2020 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Utilized a forklift in daily tasks.
- Utilized a pallet jack in daily tasks.
Part Time Clerk
QuikTrip
05.2016 - 05.2020
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Stocked shelves and organized merchandise displays for easy retrieval.
Education
High School Diploma -
Turner High School
Kansas City, KS05-2020
Skills
- Firearms training
- Premises security checks
- Experienced with Microsoft Office applications
- Professional telephone communication
- Merchandise evaluation
- Risk management in warehouse operations
- Pallet jack use
- Hazardous materials handling
- Crime prevention
- Threat assessment
- Collaboration
- Organization
Accomplishments
Certificate of Commendation: Outstanding Service
Demonstrated rapid decision-making and decisive action during a life-threatening emergency.
Certificate of Commendation: Life Saver Award
Demonstrated rapid decision-making and decisive action during a life-threatening emergency, saving a life.
Certification
C.P.R. Certification
A.E.D. Certification
Stop the bleed Certification
P.O.L.U. Firearms Certification
Languages
English
Native or Bilingual
Timeline
Security Officer
Titan Protection & Consulting
05.2024 - Current
Firearms Sales Associate
Olathe Trading Post & Pawn
03.2023 - 04.2024
Shipping and Receiving Associate
Alternative Fuel Innovations
05.2022 - 02.2023
Laborer
Bottorff Construction
01.2021 - 05.2022
Merchandise Service Accociate
Lowes Home Improvement Stores
05.2020 - 12.2020
Part Time Clerk
QuikTrip
05.2016 - 05.2020
High School Diploma -
Turner High School