Josh Colvin
Swoope,VA
Summary
Results-oriented leader skilled in driving team performance and exceeding goals. Focused on building strong relationships, fostering accountability, and ensuring clear communication to enhance dealership success. Committed to data-driven decision-making, talent development, and creating a culture that prioritizes exceptional customer experiences while maximizing profitability.
Overview
18
18
years of professional experience
Work History
Car Sales Manager
Charlie Obaugh Auto Group
Staunton, Virginia
03.2018 - Current
- Developed and trained sales team on product knowledge and customer service, enhancing team effectiveness and customer satisfaction.
- Implemented sales strategies that increased customer engagement and retention, driving repeat business.
- Fostered strong client relationships to encourage repeat business and loyalty.
- Directed daily operations on sales floor to optimize customer interactions and satisfaction.
- Resolved customer complaints promptly, enhancing overall service quality.
- Managed vehicle inventory, including ordering, stocking, pricing, and merchandising displays.
- Cultivated relationships with wholesalers to optimize buying and selling of aged inventory, improving inventory turnover.
- Analyzed market trends to adjust pricing structures and promotional campaigns.
- Established relationships with the services team to get vehicles on the lot as quickly as possible.
General Manager
Price Kia
Charlottesville, Virginia
06.2017 - 02.2018
- Coordinated financial reporting to track budget adherence and operational expenses.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Car Sales Manager
Charlie Obaugh Auto Group
Staunton, Virginia
03.2015 - 06.2017
- Directed daily operations on sales floor to optimize customer interactions and satisfaction.
- Implemented effective sales strategies that boosted customer engagement and retention.
- Developed and trained sales team on product knowledge, enhancing customer service excellence.
- Fostered strong client relationships, driving repeat business and customer loyalty.
- Resolved customer complaints promptly, enhancing overall service quality.
- Managed vehicle inventory, including ordering, stocking, pricing, and merchandising displays.
- Analyzed market trends to refine pricing structures and promotional campaigns for better market alignment.
- Worked and established relationships with wholesalers for buying and selling aged inventory.
- Established relationships with the services team to get vehicles on the lot as quickly as possible.
Used Car Sales Manager
BMW of Charlottesville / Asbury Automotive
Charlottesville, Virginia
06.2013 - 03.2015
- Implemented effective sales strategies to enhance customer engagement.
- Negotiated prices with customers in order to close deals profitably.
- Trained and developed sales team on product knowledge and customer service.
- Monitored daily performance of sales team and provided feedback to maximize efficiency.
- Managed daily operations of the sales floor and customer interactions.
- Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
Finance Manager
BMW of Charlottesville Asbury Automotive
Charlottesville, Virginia
11.2011 - 06.2013
- Established relationships with banks to secure timely deal approvals.
- Managed funding delays to ensure timely deal funding with banks.
- Developed and implemented financial controls to ensure compliance with regulations.
- Facilitated vehicle financing by promoting automotive loan products.
Car Salesperson
BMW of Charlottesville / Asbury Automotive
Charlottesville, Virginia
03.2008 - 11.2011
- Guided clients in selecting vehicles based on preferences and needs.
- Engaged customers through personalized consultations and product demonstrations.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Developed relationships with potential buyers through phone calls and emails.
- Collaborated with finance team to facilitate customer loan approvals.
Education
Bachelor of Science - Criminal Justice
Radford University
Radford, VA05-2006
Skills
- Strong leadership
- Staff recruitment
- Goal-oriented mindset
- Decision-making
- Vehicle appraisal
- Inventory management
- Auto sales negotiation
- Staffing management
Timeline
Car Sales Manager
Charlie Obaugh Auto Group
03.2018 - Current
General Manager
Price Kia
06.2017 - 02.2018
Car Sales Manager
Charlie Obaugh Auto Group
03.2015 - 06.2017
Used Car Sales Manager
BMW of Charlottesville / Asbury Automotive
06.2013 - 03.2015
Finance Manager
BMW of Charlottesville Asbury Automotive
11.2011 - 06.2013
Car Salesperson
BMW of Charlottesville / Asbury Automotive
03.2008 - 11.2011
Bachelor of Science - Criminal Justice
Radford University