Josh Felts
Highland Village,TX
Summary
Methodical product owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in products. Prepared to bring several years' experience in the field to a challenging new role.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Product Owner - Collaboration Solutions
Tetra Pak, Inc.
Denton, TX
12.2023 - Current
- Directed large team of diverse developers overseeing internal digital collaboration tools utilized across entire company
- Prioritized product backlog by analyzing stakeholder feedback and strategic objectives.
- Conducted requirements gathering sessions to align features with customer needs.
- Crafted detailed user stories and acceptance criteria to guide development.
- Engaged stakeholders through regular updates and feedback sessions for alignment.
- Monitored project timelines, adjusting plans to meet critical deadlines.
- Promoted agile methodologies within team to enhance flexibility and responsiveness.
Product Owner - Emerging Technologies
Tetra Pak, Inc.
Denton, TX
10.2022 - 12.2023
- Led team of developers as Product Owner, evaluating technologies such as Generative AI, Large Language Models, and 5G for IoT applications.
- Successfully marketed team’s capabilities to enterprise stakeholders, highlighting value of emerging technologies.
- Generated and prioritized backlogs in alignment with business goals and strategic objectives.
- Collaborated with cross-functional teams to strengthen relationships and enhance stakeholder management.
- Implemented agile methodologies to streamline project management and ensure timely delivery of products.
- Maintained clear documentation for effective knowledge transfer and team alignment.
Lead Analyst - Emerging Technologies
Tetra Pak, Inc.
Denton, TX
09.2019 - 10.2022
- Conducted investigations on cutting-edge technologies and products for enterprise applicability.
- Utilized Agile methodology to manage diverse technology evaluations effectively.
- Designed and automated test cases to ensure comprehensive assessment of technologies.
- Developed large Power BI dashboards for in-depth analysis of test data.
- Produced evaluation documents through technical writing to support findings.
- Presented results and strategic recommendations to management for informed decision-making.
SharePoint / Office 365 Architect
Tetra Pak, Inc.
Denton, TX
01.2009 - 09.2019
- Led team in building collaboration and intranet environments for 20,000+ users.
- Served as technical lead for Office 365 and SharePoint online services rollout.
- Gathered requirements to align business goals with deliverable results.
- Conducted hundreds of training sessions for end users on new systems.
- Trained support staff on SharePoint on-premises and online functionalities.
- Developed custom workflows utilizing Microsoft Flow and SharePoint Designer.
- Engineered automated solutions for maintenance using Office 365 CLI and PowerShell.
- Evaluated supporting products, including ShareGate migration tools and third-party web parts.
SharePoint Architect
Citigroup Inc
Roanoke, TX
06.2008 - 12.2008
- Oversaw transfer of support responsibilities for MOSS 2007 environment with over 60,000 users.
- Provided guidance on implementing new MOSS farm capable of supporting 250,000 users.
- Handled tier 3 support tickets, resolving complex issues efficiently.
- Trained web server support staff in SharePoint support and administration fundamentals.
SharePoint Administrator
XO Communications
Dallas, TX
06.2007 - 06.2008
- Built & Migrated large company intranet from unmanaged ASP pages to MOSS 2007.
- Served as SharePoint 2007 expert during transition supporting 5000 users.
- Conducted initial requirements gathering to tailor client-specific solutions.
- Built and configured servers ensuring seamless deployment of sites.
Systems Engineer
Reflec Systems, Inc.
Dallas, TX
04.2005 - 06.2007
- Built and maintained Windows 2003 and Linux servers to ensure operational stability.
- Managed corporate email systems, including POP3 and Exchange 2003.
- Developed corporate intranet site using MS SharePoint for enhanced communication.
- Transitioned QA/Support department to virtualization with MS Virtual Server 2005 and VMware Server.
- Instituted enterprise security and backup policies to safeguard data integrity.
System Administrator
The Richards Group
Dallas, TX
01.2003 - 04.2005
- Served as primary IT resource for medium-sized interactive advertising agency.
- Built and maintained Windows 2000 IIS servers to support web applications.
- Developed and managed SharePoint Portal Server 2003 intranet for enhanced collaboration.
- Managed corporate email server on Exchange 2000 for reliable communication.
Systems Engineer
Broadcast.com / Yahoo!, Inc.
Dallas, TX
08.1998 - 01.2003
- Supported over 1000 Windows and Linux servers in engineering group at Yahoo!.
- Configured Windows and Real Media streaming servers and encoders for media delivery.
- Administered IIS 4.0 and 5.0 web server technologies for website hosting.
Education
Some College (No Degree) - Telecommunication Systems
Southern Methodist University
DallasSkills
- Agile methodologies
- Product backlog management
- User story creation
- Stakeholder engagement
- Requirements gathering
- Cross-functional collaboration
- Strategic thinking
- Effective communication
- Product lifecycle management
Technical Skills
- Office 365 Configuration / Management
- SharePoint Online / Hybrid configuration
- Microsoft Power Automate / PowerApps / Power BI
- VS Code
- PowerShell Scripting
- Azure DevOps
- ShareGate SharePoint Migration
- SharePoint Designer
- AvePoint DocAve
Certification
Agile Product Owner
Timeline
Product Owner - Collaboration Solutions
Tetra Pak, Inc.
12.2023 - Current
Product Owner - Emerging Technologies
Tetra Pak, Inc.
10.2022 - 12.2023
Lead Analyst - Emerging Technologies
Tetra Pak, Inc.
09.2019 - 10.2022
SharePoint / Office 365 Architect
Tetra Pak, Inc.
01.2009 - 09.2019
SharePoint Architect
Citigroup Inc
06.2008 - 12.2008
SharePoint Administrator
XO Communications
06.2007 - 06.2008
Systems Engineer
Reflec Systems, Inc.
04.2005 - 06.2007
System Administrator
The Richards Group
01.2003 - 04.2005
Systems Engineer
Broadcast.com / Yahoo!, Inc.
08.1998 - 01.2003
Some College (No Degree) - Telecommunication Systems
Southern Methodist University