Josh Hannah
Gilroy,CA
Summary
Dynamic Lead Sales Associate with a proven track record at Sky Zone Trampoline Park, excelling in sales strategy and team leadership. Expert in enhancing sales department processes, mentoring new staff, and building strong customer relationships. Skilled in sales transaction processing and leveraging verbal communication to exceed sales targets.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Sky Zone Trampoline Park
Gilroy, CA
01.2024 - Current
- Managed park operations to ensure smooth daily functioning.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Identified opportunities for process improvements within the sales department.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted customers with online ordering inquiries or problems.
- Listened to customer needs to identify and recommend best products and services.
Store Clerk
Ljb Farms
Gilroy, CA
03.2020 - 12.2023
- Participated in store meetings and provided input on improving store operations.
- Operated forklift and maintained certification.
- Traveled to fields to collect fresh produce.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Assisted in training and mentoring new staff members.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Monitored security cameras to detect any suspicious activity or theft within the store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Christopher High School
Gilroy, CA06-2021
Associate of Science - Business Administration And Management
San Jose State University
San Jose, CASkills
- Sales strategy
- Sales transaction processing
- Lead generation
- Strategic sales
- Team leadership
- Billing and collections
- Teamwork and collaboration
- Relationship building
- Mentoring and training
- Verbal and written communication
- Sales presentations
Accomplishments
- Honor Roll throughout High School
- Completed over 120 hours of community Service through High School
Timeline
Lead Sales Associate
Sky Zone Trampoline Park
01.2024 - Current
Store Clerk
Ljb Farms
03.2020 - 12.2023
High School Diploma -
Christopher High School
Associate of Science - Business Administration And Management
San Jose State University
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