Josh James
Orem,UT
Summary
Dynamic leader with a proven track record at Zen Detail LLC, excelling in customer relations and small business operations. Skilled in project management and marketing, I boosted customer satisfaction through innovative strategies. Demonstrated expertise in team leadership and quality assurance, consistently exceeding goals. Passionate about building relationships and driving success.
Overview
3
3
years of professional experience
Work History
Owner
Zen Detail LLC
Orem, UT
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, & dealers, resulting in repeat business and referrals.
- Ensured all tasks, details were completed correctly and efficiently by team members.
- Increased customer satisfaction by implementing more efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Very proficient in interior & exterior detailing methods and strategies.
Project Coordinator
ION Solar
Orem, UT
04.2023 - 06.2024
- Kept solar projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple solar projects from project start through delivery by prioritizing needs and delegating task within the company
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated cross-functional teams to achieve seamless collaboration in meeting deadlines.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Construction Apprentice
Lake House Leasing
Bullard, TX
10.2021 - 04.2024
- Worked on private, 7-figure construction project, assembling a lakefront property in Bullard, TX.
- Gained hands-on experience with various construction tools, & machinery.
- Utilized construction tools and machinery to effectively complete job site projects, including framing, plumbing, electrical, windows, doors, and landscaping.
- Exhibited strong attention to detail while performing tasks such as measuring materials, cutting components accurately, and assembling structures according to plan specifications.
- Managed inventory levels of necessary supplies, ensuring availability when needed for efficient operations onsite.
Sales Specialist
Lowes Home Improvment
Lehi, UT
04.2021 - 10.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about millwork products and company benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Certificate Of Design - UX/UI Design
VSchool
Salt Lake City, UTDiploma -
Hamilton High School
Chandler, AZ05.2017
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Marketing
- Team Leadership
- Quality Assurance
- Inventory Management
Timeline
Owner
Zen Detail LLC
01.2024 - Current
Project Coordinator
ION Solar
04.2023 - 06.2024
Construction Apprentice
Lake House Leasing
10.2021 - 04.2024
Sales Specialist
Lowes Home Improvment
04.2021 - 10.2022
Certificate Of Design - UX/UI Design
VSchool
Diploma -
Hamilton High School