Josh Lake
Cedar Park
Summary
A Cedar Park based Charisma Coach, technology and customer service expert, and video finishing artist. I am adept at sales, support, people development and more.
Overview
12
12
years of professional experience
Work History
Sleep Expert
Sleep Number
04.2024 - Current
- Sell mattresses, bedding, and bases. Educate customers about products and technology. Support customers with questions issues, technical issues, and policy inquiries.
Charisma Coach
Self Employed
11.2017 - Current
- Provide coaching services to those in need of social skill improvement, persuasion, customer service and more.
Voice Actor
Freelance
08.2016 - Current
- Provide acting, voiceover, and audio editing services for commercial and entertainment projects.
Video Finishing Artist
07.2013 - Current
- Various audio/video projects for film, commercials, plays, etc. Requires me to constantly learn new software and adapt to new procedures.
Assistant Manager: Customer Experience
World Market
04.2022 - 10.2023
- A key holding management position managing employee performance and store sales goals. Assist customers as needed, counting tills, maintaining visual merchandising.
Customer Experience Rep
Other World Computing
09.2020 - 11.2021
- Provide technical and sales support for OWC products. Including Mac and PC upgrade troubleshooting, Thunderbolt storage solutions and more.
Senior Technical Advisor
Apple
08.2017 - 07.2018
- Support customers on the phone and through email with their technical issues on macOS, iOS, iTunes & account security.
Technical Advisor
Volt at Apple
09.2016 - 08.2017
- Support customers on the phone and through email with their technical issues on iOS, iTunes & account security.
Education
Bachelor of Science - Film And Video Production
Art Institute of Austin
Austin, TX06.2015
Skills
- Customer Service
- Sales
- Tech support
- Leadership
- Communication
- Color grading
- Video editing
- Photoshop
- LLM/Diffusion
Software Proficiency
- Editing: Final Cut Pro, Adobe Premiere, AVID, Autodesk Smoke/Flame
- Compositing: Nuke, After Effects, Smoke/Flame, Hitfilm, Apple Shake, Apple Motion
- Color: Smoke/Flame, Davinci Resolve, Speedgrade, Apple Color
- Transcode/Delivery: Apple Compressor, Adobe Media Encoder
- 3D: Blender, Syntheyes, Cinema 4D, Maya
- Audio: GarageBand, Logic Pro, Pro Tools, Soundtrack Pro, Audacity, Adobe Audition
Professional Film Experience
- Dysmorphia (short) Austin, TX 2018
- Digital Colorist/VFX Artist
Timeline
Sleep Expert
Sleep Number
04.2024 - Current
Assistant Manager: Customer Experience
World Market
04.2022 - 10.2023
Customer Experience Rep
Other World Computing
09.2020 - 11.2021
Charisma Coach
Self Employed
11.2017 - Current
Senior Technical Advisor
Apple
08.2017 - 07.2018
Technical Advisor
Volt at Apple
09.2016 - 08.2017
Voice Actor
Freelance
08.2016 - Current
Video Finishing Artist
07.2013 - Current
Bachelor of Science - Film And Video Production
Art Institute of Austin