Joshua Legg
Thorofare
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
American Water
2022.10 - 2023.07
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Paint Prep Technicain
Xylem Inc.
2022.04 - 2022.09
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Executed work orders for painting team as part of larger project schedule.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided supervisor with daily status report on all job tasks and workers' duties.
Server
Caffe Aldo Lamberti
2021.09 - 2022.03
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Olive Garden
2017.10 - 2021.09
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lifeguard
RiverWinds Community Center
2014.05 - 2017.10
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
No Degree - Environmental Science
Rowan University
Glassboro, NJ05.2021
Associate of Arts - General Arts
Rowan College At Gloucester County
Sewell, NJ05.2018
High School Diploma -
West Deptford High School
West Deptford, NJ06.2016
Skills
- Trained in Salesforce
- Customer Experience
- Employee Relationships
- Customer Database Management
- Billing Adjustments and Refunds
- Customer Data Confidentiality
- Sales and Upselling
- Leadership
Timeline
Customer Care Representative
American Water
2022.10 - 2023.07
Paint Prep Technicain
Xylem Inc.
2022.04 - 2022.09
Server
Caffe Aldo Lamberti
2021.09 - 2022.03
Server
Olive Garden
2017.10 - 2021.09
Lifeguard
RiverWinds Community Center
2014.05 - 2017.10
No Degree - Environmental Science
Rowan University
Associate of Arts - General Arts
Rowan College At Gloucester County
High School Diploma -
West Deptford High School
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