Josh McDevitt
Cinnaminson,NJ
Summary
Seasoned IT Analyst with nearly five years of experience supporting enterprise users and managing systems across diverse environments. Hands-on experience with modern IT tools including JAMF, Office 365, and enterprise endpoint platforms. Known for building reliable, secure, and scalable IT solutions while continuously expanding technical skills through self driven projects and certifications.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Technical Analyst
Penn Interactive
Cherry Hill, New Jersey
03.2025 - 11.2025
- Configured and supported network printers across multiple locations
- Administered user accounts in Microsoft Azure and Exchange
- Managed Windows and macOS devices using Microsoft Intune and Jamf
- Documented our knowledge base in Confluence and worked on tickets through Jira.
- Collaborated with security and IT teams to audit and remove unnecessary guest accounts and review user access within our Microsoft Azure tenant
- Provided technical support and troubleshooting for end users across various systems
- Administered and organized Slack channels, assisting teams with creating and managing public and private channels to improve communication
- Assisted with SharePoint user administration, including permission management and access provisioning
- Managed machines in Cortex XDR from deactivated/terminated users
IT Support Specialist
AutoLenders
Cherry Hill, New Jersey
10.2024 - 03.2025
- Deliver comprehensive help desk support to end users, ensuring minimal downtime and prompt resolution of issues.
- Manage imaging deployments using SmartDeploy, optimizing the device rollout process.
- Configure switches with loop protection in Aruba Central to enhance network security and performance.
- Categorized machines based on alerts in Crowdstrike.
- Administer and deploy in-house software (Onetrak) across the company.
- Oversee print server management, addressing and resolving user-related issues.
- Built out a self-hosted snipe-IT server on Ubuntu
jr Technical Analyst
Penn Interactive
Cherry Hill, New Jersey
07.2021 - 11.2024
- Conducted quality assurance and quality control for support tickets to improve service outcomes.
- Collaborated with project managers to align IT solutions with business objectives across multiple technical workstreams.
- Authored technical requirement documentation to streamline interdepartmental communication.
- Managed IT inventory, licenses, and weekly reporting using Excel.
- Administered user permissions in Active Directory, BackOffice, and Zendesk, ensuring proper access levels.
- Managed devices and users in Active Directory
Education
Bachelor of Science - Computer Information Systems
Neumann University
Aston Mills, PA05-2021
Skills
- Network troubleshooting
- Microsoft Intune
- JAMF
- Microsoft Azure
- AzureAD
- Google Workspace
Certification
CompTIA A+
Timeline
Technical Analyst
Penn Interactive
03.2025 - 11.2025
IT Support Specialist
AutoLenders
10.2024 - 03.2025
jr Technical Analyst
Penn Interactive
07.2021 - 11.2024
Bachelor of Science - Computer Information Systems
Neumann University