JOSH MIKKELSEN
Lone Tree,CO
Summary
Results-driven professional dedicated to exceptional customer support and enhancing client satisfaction. Proven expertise in efficiently managing concerns and resolving conflicts, ensuring precise fulfillment of customer needs. Strong background in customer relations and communication, focused on facilitating seamless interactions and fostering lasting relationships. Committed to continuous improvement and excellence in service delivery, contributing to a positive organizational reputation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Banker
First Bank Holding Co.
03.2025 - 04.2026
- Developed tailored banking solutions to meet diverse client financial needs.
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Customer Service Concierge
Colorado's Pro Gym
03.2024 - 06.2025
- Exceeded performance metrics consistently by focusing on swift resolution of customer issues and building rapport through attentive service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced member experience through personalized guidance on gym programs and services.
Asset Protection Agent
ESS Executive Security Services
08.2024 - 03.2025
- Developed comprehensive emergency response plans to handle various crisis situations efficiently while minimizing potential damage or loss.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Monitored premises for security breaches and unsafe conditions.
Bar Manager (Seasonal)
Gasdigital Productions
09.2023 - 10.2024
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Provided exceptional customer service for celebrity status patrons, while fostering an environment of comfort and positivity.
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Oversaw daily bar operations, ensuring smooth service and customer satisfaction.
Lead Service Advisor
Young Chevrolet Partners
05.2016 - 08.2021
- Streamlined service processes for increased efficiency and improved customer experience.
- Reviewed work orders for accuracy prior to distributing repairs for 8 technicians, minimizing errors during repairs or maintenance tasks.
Shop Supervisor
Lube Management LLC
06.2009 - 08.2016
- Developed strong team dynamics, fostering a positive work environment for 5-10 technicians.
- Mentored and trained new employees to ensure consistent service standards across the team.
Sales and Training Manager
Guitar Center
05.2006 - 02.2009
- Established a culture of continuous learning, promoting professional development opportunities for 10+ employees across the organization.
- Trained new hires to perform cross-training exercises with experienced workers.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Collaborated with leadership to identify training needs and align initiatives with organizational goals.
Education
High School Diploma -
Clearfield High School
Clearfield, UT05.2005
Skills
- Strong multitasking
- Inventory management
- Compliance management
- Store operations
- Program optimization
- Relationship building
- Customer satisfaction
- Positive attitude
- Cash handling
Certification
Colorado Notary Public
Career Achievements
- Lube Management - Supervisory advancement within 4 months of hire - Top 5 sales within state for consecutive periods.
- Guitar Center - Promoted to Management role within 3 months of hire - Recognized as integral member of sales team through survey responses.
Timeline
Personal Banker
First Bank Holding Co.
03.2025 - 04.2026
Asset Protection Agent
ESS Executive Security Services
08.2024 - 03.2025
Customer Service Concierge
Colorado's Pro Gym
03.2024 - 06.2025
Bar Manager (Seasonal)
Gasdigital Productions
09.2023 - 10.2024
Lead Service Advisor
Young Chevrolet Partners
05.2016 - 08.2021
Shop Supervisor
Lube Management LLC
06.2009 - 08.2016
Sales and Training Manager
Guitar Center
05.2006 - 02.2009
High School Diploma -
Clearfield High School