Brittany Clayman
Florence,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Personal Banker
Eagle Bank
Round Rock, TX
11.2014 - 05.2016
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Customer Service Representative
Round Rock Collision Center
Round Rock, TX
05.2013 - 11.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Personal Banker
First Convenience Bank
Georgetown , TX
09.2011 - 05.2013
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
Education
High School Diploma -
Granger High School
Granger, TX2008
Skills
- Cash Handling
- Client relationship management
- File Maintenance
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Creative Problem Solving
- Data Entry and Maintenance
Timeline
Personal Banker
Eagle Bank
11.2014 - 05.2016
Customer Service Representative
Round Rock Collision Center
05.2013 - 11.2014
Personal Banker
First Convenience Bank
09.2011 - 05.2013
High School Diploma -
Granger High School