Summary
Overview
Work History
Education
Certification
Timeline
Generic

Josh Payton

12124 Wenonga Lane, Leawood,KS

Summary

Proven leader with 20+ years driving operational excellence in logistics, fulfillment, construction, and real estate. Demonstrated ability to launch and scale complex operations, manage large cross-functional teams, and deliver multimillion-dollar efficiencies. Experienced in Amazon network-wide initiatives, military logistics, and high-impact leadership development. Recognized for innovation, continuous improvement, and leading under pressure.

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager

Amazon.com
Kansas
01.2020 - Current
  • Launched and led a top-ranked, high-volume fulfillment center with over 1,000 associates and more than 50 leaders; averaged 2.5 million units per month.
  • Directed site-wide performance (cost, safety, quality, delivery); exceeded targets.
  • Served as GM for two FCs; improved performance across the board: +14.68% total throughput, +26.3% inbound, +11.9% outbound throughput, +53% customer delivery accuracy.
  • Created 'The Brain Project' for predictive FC flow control; presented at Amazon's 2024 Think Big Summit; and submitted to AFT Tech for 2025 integration.
  • Regional Quality Pillar Leader across 8 FCs; led quality plans reducing Inventory Record Defect Rate to 76.96% and Gross Adjustments to 4.49%.
  • Designed and delivered new GM transition training, executive onboarding, and 78-site CI implementation plan.
  • Launched 'Level Up' leadership program and 'Cluster Buddies' cost mentoring network.
  • Drove $120M+ in cost savings via USNS Cost Committee.
  • #1 OB throughput YTD (11.26), #2 FC throughput GEN21 (14.14), #2 in cost (VCPU+OCPU $5.97)

Senior Operations Manager

Amazon.com
AZ/CA/KS
01.2016 - 01.2020
  • Launched MCK4; drove Lean transformations to rank #1 in cost, safety, and CSAT.
  • Led 78-FC outbound initiative improving efficiency 23% via Kaizen rollouts.
  • Introduced scalable leadership development programs; promoted direct reports.

Operations Manager

Amazon.com
AZ/CA
01.2012 - 01.2016
  • Led ONT6 to Amazon’s fastest 1M unit ship day and record-breaking Peak.
  • Created ADAC coaching program: +16% Pick, +34% Pack.
  • Developed scalable Kata training model for seasonal labor.
  • Managed High Unit Value Peak surge: +600% volume in one week.

Area Manager

Amazon.com
AZ
01.2011 - 01.2012
  • Supported PHX7 launch; set single-shift volume records.
  • Drove $145K in cost savings via Kaizen and standard work coaching.

Regional Manager

OT Training Solutions
, Afghanistan
09.2009 - 11.2010
  • Company Overview: Afghanistan
  • Directed literacy programs for 11,000 Afghan National Army soldiers.
  • Managed 25 Afghan trainers in austere field environments; +45% training throughput.
  • Coordinated with 8-nation coalition partners.
  • Afghanistan

Project Manager

Manausa Holdings
Tallahassee, USA
02.2009 - 09.2009
  • Company Overview: Tallahassee, FL
  • Supervised $7.5M condo renovation project across 56 units.
  • Oversaw sales, contractor coordination, and tenant engagement.
  • Tallahassee, FL

Quality Service Manager / Sales Team Leader

Century 21
Tallahassee, USA
08.2005 - 02.2009
  • Company Overview: Tallahassee, FL
  • Led call center ops for $5M real estate group; sustained lead generation.
  • Coached top-performing Southwest U.S. regional sales team.
  • Tallahassee, FL

Manager, National Accounts

Carrier Corporation
Chicago, USA
07.2004 - 07.2005
  • Company Overview: Chicago, IL
  • Oversaw HVAC services for 200 national accounts; $1.1M revenue portfolio.
  • Led 7 techs and 1 coordinator; ensured SLA and quality targets.
  • Chicago, IL

Captain, Logistics

United States Marine Corps
06.1994 - 04.2003
  • Held roles from Platoon Commander to Company Commander.
  • Managed $40M+ in assets; 90–95% readiness across deployments.
  • Led multinational logistics in Bosnia, Kosovo, and Norway.
  • Directed 12-state regional recruiting and marketing program; $680K budget.

Education

Bachelor of Science - Political Science

United States Naval Academy
Annapolis, MD

Marine Officer Warfighting Career Course, Logistics Officer Course, Motor Transport Officer Course, MAGTF Training Program

United States Marine Corps Officer Training Programs

Certification

  • Material Handling Safety Course
  • Industrial Safety Program
  • Jobsite Safety Program
  • Family Advocacy Training

Timeline

General Manager

Amazon.com
01.2020 - Current

Senior Operations Manager

Amazon.com
01.2016 - 01.2020

Operations Manager

Amazon.com
01.2012 - 01.2016

Area Manager

Amazon.com
01.2011 - 01.2012

Regional Manager

OT Training Solutions
09.2009 - 11.2010

Project Manager

Manausa Holdings
02.2009 - 09.2009

Quality Service Manager / Sales Team Leader

Century 21
08.2005 - 02.2009

Manager, National Accounts

Carrier Corporation
07.2004 - 07.2005

Captain, Logistics

United States Marine Corps
06.1994 - 04.2003

Bachelor of Science - Political Science

United States Naval Academy

Marine Officer Warfighting Career Course, Logistics Officer Course, Motor Transport Officer Course, MAGTF Training Program

United States Marine Corps Officer Training Programs

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