Josh Praytor
Clearwater
Summary
Dynamic Director of Operations with a proven track record in leading multi-unit restaurant groups and optimizing daily operations to enhance profitability, consistency, and guest satisfaction. Expertise in scaling systems and developing high-performing management teams, alongside the implementation of standardized processes across diverse concepts. Strong background in P&L management, labor optimization, food cost control, compliance, and vendor negotiations, all while maintaining a steadfast commitment to operational excellence and brand integrity. Skilled in collaborating with executive leadership to drive strategic growth, facilitate new openings, and champion continuous improvement initiatives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
Whiskey Wings
09.2015 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Insurance Broker
American Income Life
01.2011 - 08.2015
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
- Met with prospective customers and business owners in homes, businesses, and other settings.
Manager
Buffalo Wild Wings
02.2004 - 01.2011
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate in Science (A.S.) - Cyber Security
PTECH
Clearwater06.2023
Skills
- Leadership training
- Strategic planning and execution
- Risk mitigation
- Process improvements
- Operations oversight
- Business management
- Financial controls implementation
- Performance analysis
Certification
- Comp TIA SECURITY +
- AZ-900 Cloud Associte
- COMP TIA Cybersecurity Security Analyst +
- Azure SC-900 Security and Compliance
LANGUAGES
Spanish Intermediate
Timeline
Director of Operations
Whiskey Wings
09.2015 - Current
Insurance Broker
American Income Life
01.2011 - 08.2015
Manager
Buffalo Wild Wings
02.2004 - 01.2011
Associate in Science (A.S.) - Cyber Security
PTECH