Josh Ragland
St. Peters,MO
Summary
Dedicated professional with a history in delivery and customer service. Known for optimizing operations and fostering strong customer relationships, ready to leverage skills in enhancing service delivery and operational success.
Overview
21
21
years of professional experience
Work History
Delivery Supervisor
KEG1 Missouri
Earth City, MO
08.2020 - Current
- Transitioned from route driver to supervisor, overseeing daily operations and managing driver performance.
- Oversaw daily delivery operations, ensuring timely and accurate order fulfillment.
- Managed team performance, fostering collaboration and improving service quality.
- Developed and implemented operational procedures to enhance efficiency and reduce costs.
- Collaborated with cross-functional teams to resolve operational challenges swiftly.
- Enforced safety standards and compliance regulations within the delivery processes.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Conducted regular performance evaluations for team members, offering constructive feedback aimed at professional growth.
Route Sales Representative
CINTAS, Professional Uniform and Facility Services
University City, MO
09.2011 - 06.2020
- Managed daily route operations, ensuring timely delivery of uniforms and facility services.
- Established and maintained strong customer relationships, addressing inquiries and resolving issues effectively.
- Conducted routine vehicle inspections to ensure safety and compliance with regulations.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Immediately addressed problems with customers to promote speedy resolution.
- Enhanced route efficiency by optimizing daily delivery schedules.
Restaurant Manager
Ruby Tuesday
Wentzville, MO
03.2005 - 09.2011
- Oversaw daily operations, ensuring high standards of service and food quality.
- Managed staff scheduling, optimizing labor costs while maintaining service levels.
- Implemented training programs, enhancing team performance and guest experience.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Recreation
Southeast Missouri State University
Cape Girardeau, MOSkills
- Strong work ethic
- Safety protocols and procedures
- Customer interaction
- Staff training and development
- Vehicle inspections
- Route planning expertise
Timeline
Delivery Supervisor
KEG1 Missouri
08.2020 - Current
Route Sales Representative
CINTAS, Professional Uniform and Facility Services
09.2011 - 06.2020
Restaurant Manager
Ruby Tuesday
03.2005 - 09.2011
Bachelor of Science - Recreation
Southeast Missouri State University