Josh Schaefer
Ballinger
Summary
Dynamic and results-driven professional with extensive experience as a Claims Adjuster at Alacrity Solutions. Proven expertise in claims investigation and report writing, complemented by strong critical thinking and active listening skills, and recognized for enhancing workflow efficiency and fostering team collaboration to achieve operational excellence.
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Alacrity Solutions (State Auto, Horace Mann, Armed Forces, AMIG, Tower Hill, Erie)
01.2025 - Current
- Evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation and information for claims processing.
- Utilized claims management software to track and update claim statuses efficiently.
- Investigated claim discrepancies by reviewing evidence and communicating with relevant parties.
- Adapted quickly to changes in regulations and procedures, ensuring adherence throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Correctional Officer Sergeant
Sheriff Department
12.2024 - 08.2025
- Supervised daily operations within correctional facility to ensure safety and security of inmates and staff.
- Conducted routine inspections of inmate housing areas, identifying potential safety hazards and ensuring compliance with regulations.
- Managed inmate behavior through effective communication, conflict resolution, and de-escalation techniques.
- Trained new officers on protocols, procedures, and emergency response plans to enhance team efficiency and readiness.
- Maintained accurate documentation of incidents, disciplinary actions, and daily activities for compliance and reporting purposes.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
Claims Adjuster
Alacrity Solutions (State Auto, Horace Mann, Armed Forces, AMIG, Tower Hill, Erie)
01.2018 - 12.2023
- Assisted in the preparation of detailed reports outlining claim findings and recommendations.
- Maintained organized records of all claims activities to ensure easy access and retrieval.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
Team Lead Insurance
Alacrity Solutions
01.2020 - 05.2023
- Led team in daily operations, ensuring adherence to quality and safety standards.
- Trained new staff on procedures, enhancing team performance and efficiency.
- Coordinated project timelines, aligning resources to meet operational goals.
- Implemented process improvements, increasing workflow efficiency and reducing delays.
- Facilitated team meetings to address challenges and streamline communication.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Grapevine High School
Grapevine Texas01-2010
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Team collaboration
- Claims processing
- Report writing
- Attention to detail
- Verbal and written communication
Timeline
Claims Adjuster
Alacrity Solutions (State Auto, Horace Mann, Armed Forces, AMIG, Tower Hill, Erie)
01.2025 - Current
Correctional Officer Sergeant
Sheriff Department
12.2024 - 08.2025
Team Lead Insurance
Alacrity Solutions
01.2020 - 05.2023
Claims Adjuster
Alacrity Solutions (State Auto, Horace Mann, Armed Forces, AMIG, Tower Hill, Erie)
01.2018 - 12.2023
High School Diploma -
Grapevine High School
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