Josh Wilbur

• Oversaw daily operations of service department, ensuring timely and efficient service delivery to enhance customer experience.
• Implement process improvements that enhance customer satisfaction and operational efficiency.
• Managed team performance through coaching and mentorship, creating a collaborative work environment that supported employee development.

• Developed and delivered curriculum for automotive technology, resulting in students achieving industry certifications.
• Collaborated with local businesses to establish internship opportunities, providing students with valuable real-world learning experiences.
• Conducted assessments and provided targeted feedback, fostering student development and success.

• Led team in maintenance and repair of marine vessels, ensuring compliance with safety and quality standards to uphold service excellence.
• Enhanced customer relationships through proactive communication and prompt resolution of concerns, fostering trust and loyalty.
• Trained new staff on company procedures and best practices, improving onboarding experience and increasing team readiness.

• Mentored team members, fostering skills development and promoting a collaborative work environment.
• Streamlined scheduling processes to optimize resource allocation and improve service delivery.
• Implemented standard operating procedures enhancing efficiency and consistency in marina operations.
• Led daily operations ensuring compliance with safety and environmental regulations.

I am Mercury Outboard certified working towards my masters cirtficate in the next year or two.