JOSHAWA J HARRIS
Woodstock
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
17
17
years of professional experience
Work History
Store Manager
Adidas Outlet Store
Calhoun
02.2023 - Current
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented efficient systems for tracking stock movement.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented campaigns and promotions to help with developing goods and services.
- Maintained accurate records of employee performance reviews.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Manager
Adidas Factory Outlet
Woodstock
07.2022 - 02.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated training initiatives to enhance workforce proficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated tasks and evaluated project team output.
Lead Manager
Adidas Factory Outlet
Woodstock
04.2022 - 07.2022
- Ensured compliance with all applicable laws, regulations and standards related to the role's responsibilities.
- Developed strategies for increasing efficiency while minimizing costs associated with resources usage.
- Supervised sales associates, reconciled cash receipts and provided additional services for customers.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed financial data such as budgets, expenditures, sales figures in order to make informed decisions.
- Evaluated employee performance regularly through feedback sessions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Home Depot
Douglasville
02.2020 - 04.2022
- Collaborated with Store Manager on creating objectives to boost revenue and profit margins.
- Work with a team to accomplish the business objectives through effective leadership and communication to the Associates
- Preform general customer service initiatives to include supervising associates in their selling tactics
- Maintaining an appealing and organized store appearance
- Develop tactics to support accountability for staffing and scheduling
- Identifying and resolving stock deficiencies by ensuring the store's in-stock position
- Supervise associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales
- Supervising the store's associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates
- Perform semi-annual review of associate performance and execute the associate disciplinary process when necessary
- Manage the supervision of front end processes involving sales and return transactions, as well as special services and lot support
- Oversee the back end processes including receiving and freight teams to ensure that merchandise is received and stocked appropriately
- Operate all store equipment and systems as well as how to manage daily financial operations while driving department profitability
- Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives
Coach
Nike
Woodstock
02.2017 - 02.2021
- Manage all daily activities in a specific area of the store (S&R, Footwear, Apparel, etc.), including selling and service, selecting and developing associates, merchandising and time and business management
- Maintains knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations
- Execute and maintain visual merchandising and selling floor standards
- Communicates promotional event information to maximize results of each event
- Identify merchandise issues and opportunities based on selling and customer feedback
- Supervise, train and develop associates within a designated area
- Assist managers in conducting formal on boarding and training programs for associates
- Assist SM in delivering a premium consumer and employee experience
- Seek an ongoing training and education to further develop expertise
- Assist with loss prevention efforts by providing proactive customer service
Specialist Supervisor
Home Depot
Woodstock
04.2017 - 02.2018
- Maintain strong product knowledge and the ability to lead and develop others in multiple departments
- Coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need
- To raise and maintain department standards in addition to making decision on merchandising to meet the needs of the store/company
- Perform opening and closing procedures
- Ensure the safety of associates and building
Part-time Athlete
Nike
Woodstock
10.2016 - 02.2017
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments and operate cash register for regular transactions
- Perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
- Serve as a product knowledge resource for consumers and entry level associates
- Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
- Assist Leads, Senior Associates, and Managers in training entry level associates
Part-Time Freight/Receiving Associate
Home Depot
Woodstock
02.2016 - 04.2016
- Ensure the store is stocked and ready for business every day
- Load and unload trucks, move material from the receiving area throughout the store
- Operate lift equipment to maximize my operations capacity
Area Supervisor
McDonald's
Metro Atlanta
08.2011 - 02.2016
- Provide leadership and coaching to my assigned zones through developing a improving each restaurant
- Work with each store manager to uphold all company standards
- Ensure that all restaurants meet goals pertaining to labor, sales, food cost, and profit
- Develop an action plan for locations needing improvement meeting company performance standards
- Guarantee customer satisfaction
- Maintaining a safe and secure workplace/ environment
- Employee and personnel supervision
- Food safety sanitation and preparation
- Scheduling, payroll and performance reviews on employees
- Respond to customer inquiries, complaints and comments
General Manager
McDonald's
Woodstock/ Paulding
09.2008 - 08.2011
- Guarantee customer satisfaction
- Maintaining a safe and secure workplace/ environment
- Employee and personnel supervision
- Food safety sanitation and preparation
- Scheduling, payroll and performance reviews on employees
- Respond to customer inquiries, complaints and comments
Education
High School Diploma -
Campbell High School
01.2004
Skills
- Inventory management
- Performance evaluation
- Visual merchandising
- Customer service
- Sales forecasting
- Process improvement
- Budget management
References
Available upon request.
References
References available upon request.
Timeline
Store Manager
Adidas Outlet Store
02.2023 - Current
Assistant Manager
Adidas Factory Outlet
07.2022 - 02.2023
Lead Manager
Adidas Factory Outlet
04.2022 - 07.2022
Assistant Store Manager
Home Depot
02.2020 - 04.2022
Specialist Supervisor
Home Depot
04.2017 - 02.2018
Coach
Nike
02.2017 - 02.2021
Part-time Athlete
Nike
10.2016 - 02.2017
Part-Time Freight/Receiving Associate
Home Depot
02.2016 - 04.2016
Area Supervisor
McDonald's
08.2011 - 02.2016
General Manager
McDonald's
09.2008 - 08.2011
High School Diploma -
Campbell High School