Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Abron- Robinson

Burlington,NC

Summary

Dynamic Data Center Technician with ZTsystems, skilled in network troubleshooting and incident management. Achieved enhanced network performance through vendor collaboration and proactive monitoring. Proven ability in collaborative problem solving and effective communication, ensuring minimal downtime and optimal system functionality. Passionate about continuous improvement and delivering high-quality technical support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Data Center Technician

ZTsystems
Remote, NC
04.2025 - Current
  • Managed Global Enterprise Network:
    Oversaw the network infrastructure for a global enterprise, ensuring high stability and reliability across all locations.
  • Incident Investigation & Troubleshooting. Investigated network incidents, identified root causes, and implemented corrective actions to minimize network disruptions and downtime.
  • Vendor Collaboration & Technology Upgrades:
    Collaborated with vendors to procure, install, and implement new network equipment and technology upgrades, enhancing network performance.
  • Network Monitoring & Maintenance:
    Performed continuous monitoring of routers, switches, gateways, and telecommunications systems, ensuring optimal performance and quick resolution of any issues.

Tier 1 Support Technician

DRB Automotive
Remote
04.2023 - 04.2025
  • Diagnosing Software Issues:
    Identified and resolved software bugs, performance issues, and errors in automotive systems, ensuring smooth functionality.
  • Collaborating with Development Teams:
    Worked closely with software developers to analyze root causes of issues and implement effective solutions or patches.
  • Testing & Debugging:
    Conducted testing and debugging of automotive software in different environments to ensure compatibility and functionality across hardware platforms.
  • Providing Technical Support:
    Provided technical support and troubleshooting assistance to internal teams or clients, ensuring timely resolution of automotive software issues.
  • Continuous Improvement:
    Contributed to the improvement of software quality by identifying recurring issues, suggesting optimizations, and enhancing system performance.

Education

High School Diploma -

Tarheel Challenge Academy
Albemarle, NC
09-2018

Skills

  • Network troubleshooting
  • Equipment maintenance
  • Incident management
  • Software debugging
  • Network monitoring
  • Technical support
  • Collaborative problem solving
  • Performance optimization
  • Effective communication
  • Attention to detail
  • Root cause analysis

Certification

Shriver Job Corps - Devens, MA
Advanced Computer Systems Administration

  • April 2022 - September 2022
    CompTIA Security+ Certification
    Focus on securing and maintaining computer systems, identifying vulnerabilities, and implementing cybersecurity best practices.
  • January 2023 - March 2023
    CompTIA Network+ Certification
    Hands-on experience with network troubleshooting, configuring and managing network devices, and ensuring efficient network performance.
  • March 2022 - April 2022
    Microsoft PowerPoint Specialist
    Developed proficiency in creating presentations, utilizing advanced features in PowerPoint for professional and impactful slideshows.

Earle C. Clements Job Corps - Morganfield, KY
Computer Service Technician

  • 2022 - October 2022
    CompTIA A+ Certification
    Provided technical support, performed hardware and software troubleshooting, and maintained computer systems for optimal performance.
  • 2020 - 2021
    CompTIA ITF+ Certification
    Gained foundational IT knowledge, including hardware, software, networking, and security basics to prepare for advanced IT roles.

Timeline

Data Center Technician

ZTsystems
04.2025 - Current

Tier 1 Support Technician

DRB Automotive
04.2023 - 04.2025

High School Diploma -

Tarheel Challenge Academy

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