Joshua Adegboyo
West Palm Beach,United States
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fall Intern
NextEra Energy/FPL
08.2023 - Current
- Integrated generative AI into ServiceNow for content generation, including Code Assist and Content Summarization functionalities.
- Developed a comprehensive guide to facilitate developer access to the generative AI function, Code Assist. This guide enables developers to leverage AI-generated code based on text or code prompts, significantly accelerating script writing and improving the time-to-value for applications.
Summer Intern
NextEra Energy/FPL
05.2023 - 08.2023
- Gained an in-depth understanding of the ServiceNow application and its functionalities, including service management and process improvement methodologies
- Participated in a comprehensive system administrative training on ServiceNow, enhancing my technical skills and understanding of IT service management
- Translated theoretical concepts into practical solutions during real-world work experiences
- Collaborated effectively with cross-functional teams, fostering a positive and productive work environment
- Showcased strong verbal and written communication skills, delivering clear and persuasive presentations as an eloquent speaker.
Administrative Clerk
FPL
11.2022 - 05.2023
- Analyzed and grouped data using Excel to identify patterns and trends, facilitating informed decision-making processes for the team
- Conducted extensive research to locate accurate and missing data, ensuring the integrity of information in the company's database
- Updated outdated records and maintained data accuracy, resulting in a 54% improvement in the overall database quality
- Assisted in the development of data-driven reports and presentations, providing valuable insights to management.
Customer Service Associate
US Postal & Printing
07.2021 - 04.2023
- Expertly managed and maintained customer data, handling 25+ fingerprints daily with utmost accuracy and attention to detail
- Utilized excellent data retrieval and presentation skills to provide customers with relevant information on various products and services, enhancing their overall experience
- Took the initiative to train two new associates in customer data collection and management, contributing to their professional development and enhancing the team's efficiency
- Instrumental in achieving a remarkable 10% growth in customer satisfaction ratings by consistently delivering exceptional service and exceeding customer expectations.
Education
Bachelor of Science - Computer Science
Florida Atlantic University
Boca Raton, FL08.2026
Associate of Science -
Palm Beach State College
Palm Beach Gardens, FL08.2023
Skills
Database Management
Experienced in updating, cleaning, and maintaining databases to ensure data accuracy
Communication
Effective verbal and written communication skills for collaborating with colleagues and presenting findings
Data Analysis
Proficient in using Excel to analyze, organize, and interpret data
Technical
Python, ServiceNow, Microsoft Office Suite
Certification
Six Sigma Yellow Belt
System Administrator in ServiceNow (In progress)
Timeline
Fall Intern
NextEra Energy/FPL
08.2023 - Current
Summer Intern
NextEra Energy/FPL
05.2023 - 08.2023
Administrative Clerk
FPL
11.2022 - 05.2023
Customer Service Associate
US Postal & Printing
07.2021 - 04.2023
Bachelor of Science - Computer Science
Florida Atlantic University
Associate of Science -
Palm Beach State College
Six Sigma Yellow Belt
System Administrator in ServiceNow (In progress)
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