Joshua Aiken
Meridian charter Township,MI
Summary
Resourceful Verizon Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
Work History
Verizon Specialist
Best Buy / Verizon
Okemos, MI
05.2021 - Current
- Execute on all company policies and procedures to deliver quality work.
- Account analysis and monthly budgeting for cellular services.
- Developed effective improvement plans in alignment with goals and specifications.
- Hardware troubleshooting and account setup for multiple carriers including Verizon accounts.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database systems.
Communication Specialist
Biggby HQ
East Lansing, MI
05.2018 - 05.2020
- Built strong relationships with franchise owners and keep communication support going for individual stores.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Customer feedback and problem deescalation for franchise support.
- Help direct flow for our franchise ticketing system.
General Manger
Jimmy Johns Gourmet Subs
East Lansing, MI
03.2015 - 05.2020
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Bachelor Of Computer Science - Computer Science
Bay De Noc Community College
Escanaba08-2010
Skills
- Analytics and reporting
- Brand Promoting
- Marketing communications
- Internal communications
- Event execution
- Customer relations
Timeline
Verizon Specialist
Best Buy / Verizon
05.2021 - Current
Communication Specialist
Biggby HQ
05.2018 - 05.2020
General Manger
Jimmy Johns Gourmet Subs
03.2015 - 05.2020
Bachelor Of Computer Science - Computer Science
Bay De Noc Community College