Joshua Alicea
Kissimmee,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Looking for a career that allows for growth and development, as I'm currently pursuing a higher education to further professional endeavors.
Overview
8
8
years of professional experience
Work History
Account Manager
Materials, Inc
04.2022 - Current
- Handles the Brevard County and Eastern Osceola market
- Builds and develops relationships with new and existing customers to ensure a quality experience when using our products
- Tracks residential and commercial permitting for new homes to find work that is coming up, and utilizes systems such as Salesforce and Construct Connect to establish leads
- Negotiates pricing and other terms when discussing quotes for materials.
Human Resources Manager
Amazon DSP - Flexroute
03.2021 - 04.2022
- Handled the hiring and recruitment for my Amazon Delivery Service Provider
- Was responsible for payroll corrections as well as benefit enrollments for 80+ staff.
Restaurant General Manager
Taco Bell
06.2016 - 03.2021
- Manages all the aspects of the business including the hiring and orientation of new team members, training and developing of team members, shift leaders, and assistant store managers
- Opened and managed two locations within 2018-2019, including the development of two full crews, eight managers, and three Assistant store managers
- Successfully managed a P&L and handled budgeting for uniforms, repairs, and paper costs
- Implemented and executed many recognition programs to encourage team engagement in customer feedback surveys and speed of service
- Executed detailed schedules up to at least 2 weeks in advance.
Education
Bachelor's degree - Business Management
Valencia College
Kissimmee, FL05.2025
Associate's degree - General Studies
Valencia College
Kissimmee, FL08.2023
Skills
- FC&PA Certified Concrete Sales Professional
- CRH Certified Sales Professional Program
Timeline
Account Manager
Materials, Inc
04.2022 - Current
Human Resources Manager
Amazon DSP - Flexroute
03.2021 - 04.2022
Restaurant General Manager
Taco Bell
06.2016 - 03.2021
Bachelor's degree - Business Management
Valencia College
Associate's degree - General Studies
Valencia College