Joshua Aponte
Winter Park,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tirekingdom
Orlando, West FlVirginia
12.2018 - 01.2022
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
Front Counter Cashier
Jiffy Lube
Bronx, New York
01.2015 - 01.2018
- Greet customer
- File out papper work
- List all this customer needs
- Make sure everything clean and a task
- On time
- Reliable
Education
High School Diploma -
Stevenson High
The Bronx, NY10-2017
Skills
- Account updating
- Complaint resolution
- Scheduling
- Cultural awareness
Timeline
Customer Service Representative
Tirekingdom
12.2018 - 01.2022
Front Counter Cashier
Jiffy Lube
01.2015 - 01.2018
High School Diploma -
Stevenson High