Joshua Basten
Everett
Summary
Resourceful Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Stop Bugging Me! Pest Control
Seattle
06.2024 - 01.2025
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Repaired damaged parts of buildings such as walls, floors and ceilings caused by pests.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Researched new developments in the field of pest control technology in order to provide more efficient services.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
Production Manager
American Crawlspace and Pest Services
Lynnwood
06.2019 - 05.2024
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Supervised maintenance activities for manufacturing machines and equipment.
- Resolved conflicts among personnel within the department when necessary.
- Established clear communication channels between management and staff members.
- Identified opportunities for improvement in workflow design and implementation.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Negotiated contracts with vendors for supplies needed for the production process.
- Managed budgets related to purchasing materials or hiring additional personnel.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Managed materials to meet production goals and specific customer demands.
Pest Control Technician
Clean Crawls
Marysville
08.2017 - 05.2019
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
Education
Some College (No Degree) - Engineering
Everett Community College
Everett, WASkills
- Customer service
- Record keeping
- Equipment maintenance
- Time management
- Problem solving
- Detail orientation
- Document management
- Client relationship management
- Mechanical aptitude
- Attention to detail
Certification
Pestcide License Holder
Accomplishments
- Dean's List
- Honor Roll
Affiliations
- Grounds Maintenance (Church)
- Volunteer work though local church activities and member needs.
Timeline
Service Technician
Stop Bugging Me! Pest Control
06.2024 - 01.2025
Production Manager
American Crawlspace and Pest Services
06.2019 - 05.2024
Pest Control Technician
Clean Crawls
08.2017 - 05.2019
Some College (No Degree) - Engineering
Everett Community College
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