Joshua Batts
Prattville,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Publix Supermarkets Inc.
Montgomery, AL
10.2010 - Current
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Provided leadership and direction to the team of customer service representatives.
- Managed daily operations including staffing schedules, resource allocation, budgeting.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted job interviews, assessed candidates' skills and qualifications, and made hiring decisions.
Account Manager - B2B Business Development
Smart Circle International LLC
Birmingham, AL
01.2009 - 12.2009
- Sold sports and entertainment packages in B2B sales and in Sam's Clubs.
- Recruited, hired and trained new hires to optimize profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Education
BBA - Business Management
Liberty University
Lynchburg, VA08-2008
Skills
- Customer Service
- Performance Evaluations
- Training and coaching
- Time Management
- Schedule Coordination
- Complaint resolution
Timeline
Customer Service Manager
Publix Supermarkets Inc.
10.2010 - Current
Account Manager - B2B Business Development
Smart Circle International LLC
01.2009 - 12.2009
BBA - Business Management
Liberty University