Joshua Beatty
Brooklyn,New York
Summary
Results-driven customer service specialist adept at guiding guests through immersive experiences and ensuring safety. Experienced in troubleshooting technical issues and maintaining operational efficiency, leading to enhanced guest satisfaction and loyalty in high-volume settings.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Education
Bachelors - Fine Arts
Cuny Brooklyn College
Brooklyn, NY 09.2024 - Current
Associate of Science -
LaGuardia Community College
Long Island City, NY 09.2020 - 12.2022
Work History
Hostess/Steward
Balloon Museum
New York, New York
07.2026 - Current
- Greet and guide guests through immersive art and entertainment experience with friendly, professional service.
- Directed guest movement to maintain a safe, organized, and enjoyable environment during high-volume periods.
- Answer visitor questions, explain exhibit details, and review venue rules and guest guidelines.
- Monitored exhibit areas to ensure cleanliness, orderliness, and alignment with guest conduct standards.
- Collaborated with team members to enhance overall efficiency and coordination. across venue areas to support smooth daily operations.
- Respond quickly to changing guest needs and unexpected issues while keeping a positive, professional attitude.
- Assisted with special events and busy admission times to enhance overall visitor service operations.
VR/AR Hardware Specialist
VR Expert Inc
Brooklyn, New York
07.2026 - Current
- Guide customers through VR experiences, explain controls and instructions, and provide support during gameplay.
- Troubleshot equipment, software, and connectivity issues, ensuring minimal interruptions and smooth operations.
- Monitored guests and VR spaces, ensuring safety and compliance with equipment use and venue guidelines.
- Set up, operate, and reset VR equipment, keeping systems ready for each guest or group.
- Managed multiple guest groups, fostering a friendly, energetic, and professional atmosphere.
Brand Ambassador
Mercer Labs
New York, NY
05.2025 - Current
- Visitor Interaction & Engagement:
- Greeting and Welcoming: Creating a positive first impression by warmly welcoming visitors to the museum.
- Providing Information: Answering questions about the museum's collections, exhibitions, programs, and policies.
- Promoting Museum Offerings: Suggesting itineraries, highlighting special exhibitions, and encouraging membership or program participation.
- Ticket and Membership Sales: Processing transactions for admissions, memberships, and other museum offerings.
- Wayfinding and Direction: Guiding visitors to specific galleries, exhibits, restrooms, and other amenities.
- Special Event Assistance: Helping with event setup, guest registration, and crowd management.
- Addressed visitor feedback and concerns to appropriate staff.
- Monitoring for Safety: Ensuring the security of exhibits and the safety of visitors.
- Managed security protocols to protect exhibits.
- Enforcing Policies: Politely reminding visitors about museum rules and guidelines.
Crew Member
Chipotle
Brooklyn, New York
05.2024 - 03.2025
- Greeted customers and delivered exceptional service to enhance overall dining experience
- Maintained high standards of customer service during high-volume, fast-paced operations
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Prepared diverse menu items according to customer orders and supervisor instructions, adhering to approved procedures for quality and consistency
- Prepared ingredients for future meal service to save staff time during busy hours
- Ensured clean and safe environment in kitchen, bathrooms, exterior, parking lot, dumpster and sidewalk to uphold health standards
- Followed food safety procedures according to company policies and health and sanitation regulations
College Assistant for the College For Kids Program
Kingsborough Community College
Brooklyn, New York
06.2024 - 08.2024
- Supervised students to enhance program success, ensuring health, happiness, discipline, and safety while fostering character, skill development, and intellectual growth.
- Lead and supervise safe and organized activities in the assigned program area while fostering a safe and healthy environment
- Encouraged active student participation in all activities, contributing to a more engaging and inclusive program environment.
- Actively participate and assist teachers in delivering lessons, activities and exercises while engaging students
- Provided regular progress updates to program coordinators, ensuring alignment on student development and program objectives.
- Fulfilled various roles including cooking in the kitchen, food preparation, dish washing, maintaining a clean work area, and serving customers in line.
- Streamlined food preparation processes, enhancing efficiency and ensuring timely service during peak hours.
- Analyzed customer feedback to improve menu offerings, leading to noticeable gains in customer satisfaction.
Software Development Intern
Year Up
New York, NY
09.2023 - 04.2024
- Updated, fixed, and wrote code meeting software specifications and passing code reviews, ensuring product quality
- Assisted in debugging, testing, and releasing features and bug fixes to production, contributing to overall software reliability
- Collaborated in an agile software team to develop and release product increments, addressing multi-layer problem solving
- Work with clients and development teams to build technical requirements for a software request or user story
Mobile Expert
T-Mobile
New York, NY
03.2023 - 09.2023
- Sold and served customers, providing premier experience and fostering loyalty.
- Troubleshot products and technology issues, improving customer satisfaction.
- Trained on T-Mobile experiences, new skills, processes, and product knowledge to enhance team performance.
Temporary Floor Staff
Regal Cinemas
New York, NY
12.2022 - 02.2023
- Superior customer service skills, building loyalty, and customer satisfaction
- Prepared and served food items efficiently to ensure customer satisfaction.
- Adhered to local, state, and federal food safety regulations to maintain compliance.
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed discount tickets, passes and coupons
- Promoted premium viewing experiences, including 3D, RPX, and IMAX, to elevate customer enjoyment.
- Analyzed customer feedback to pinpoint service improvement areas, resulting in increased customer retention and satisfaction.
- Collaborated with team members to troubleshoot technical issues, ensuring timely resolutions and strengthening customer trust.
Production Assistant Intern
HB Studios
New York, NY
10.2022 - 12.2022
- Collaborated with directors on development of several new plays, facilitating their transition to the next phase. Supported daily rehearsals by preparing new plays for direction and actor readings. Set up rehearsal space and read stage directions, ensuring smooth execution of daily practice. I have also observed how professional directors, actors, and playwrights work on a new play together.
- Coordinated equipment setups for filming and production activities.
- Assisted production team with daily workflow and scheduling tasks.
- Managed inventory of props and materials for various projects.
Retail Sales Consultant
Optimum
Brooklyn, NY
11.2021 - 08.2022
- Presented and promoted Optimum products including Mobile, Internet, and Video (OTT streaming), leveraging product knowledge to inform and assist existing and prospective customers.
- Demonstrated all Optimum products (Internet, Phone, TV, Mobile), effectively approaching customers to align their communications, media, and technology needs with appropriate solutions.
- Enabled customers to engage with products firsthand, delivering exceptional service and a positive sales experience.
- Achieved sales targets consistently through effective customer engagement.
Seasonal Cashier & Customer Service Representative
Target
Brooklyn, NY
11.2018 - 01.2019
- Processed customer purchases swiftly, ensuring accurate pricing, discounts, and prompt service
- Processed cash register transactions on POS and provided correct change
- Maintained consistent accuracy of cash register, made sure all payment transactions were correct and proficient
- Achieved high customer satisfaction by personalizing service to meet individual needs
- Supported team members across roles to enhance overall workflow and service delivery
- Arranged merchandise displays to enhance product visibility
Skills
- Critical Thinking, Problem Solving, Leadership, Decision Making, Creativity, Multitasking, Adaptability, Teamwork, Time Management, Communication, Microsoft Office, Customer Service, Sales, Software Development, Agile
- Customer service
- Technical troubleshooting
- Visual arts theory
- Team collaboration
Personal Information
Title: Student
Languages
English (Native), American Sign Language (Proficient).
Additional information
- Software Development Internship, Year Up
- Work in an agile software team to develop and release a product in increments
- Work with clients and development teams to build technical requirements
- Update, fix, and write simple code that meets software specifications
- Assist with debugging, testing, and releasing features
- Production Assistant Internship, HB Studios
- Worked with professional directors on new play developments, assisting with space setup, reading stage directions in rehearsal, and supporting smooth daily operations. Observed professional collaboration between directors, actors, and playwrights.
Timeline
Hostess/Steward
Balloon Museum
07.2026 - Current
VR/AR Hardware Specialist
VR Expert Inc
07.2026 - Current
Brand Ambassador
Mercer Labs
05.2025 - Current
Bachelors - Fine Arts
Cuny Brooklyn College
09.2024 - Current
College Assistant for the College For Kids Program
Kingsborough Community College
06.2024 - 08.2024
Crew Member
Chipotle
05.2024 - 03.2025
Software Development Intern
Year Up
09.2023 - 04.2024
Mobile Expert
T-Mobile
03.2023 - 09.2023
Temporary Floor Staff
Regal Cinemas
12.2022 - 02.2023
Production Assistant Intern
HB Studios
10.2022 - 12.2022
Retail Sales Consultant
Optimum
11.2021 - 08.2022
Associate of Science -
LaGuardia Community College
09.2020 - 12.2022
Seasonal Cashier & Customer Service Representative
Target
11.2018 - 01.2019