Kamoni Jackson
Oakland,CA
Summary
Forward-thinking team leader skilled at operating fast-paced environments. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Equip to direct and encourage employees to independently handle daily functions and meet customer needs. Maintains a clean-organized work space. Seeking a long-term career within a company with opportunities for growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cocoon Day Spa
San Francisco, CA, CA
07.2024 - Current
- Established processes for monitoring customer satisfaction levels.
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Manager
Bespoke Wellness
Alameda, CA
08.2022 - 07.2024
- Maintain professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximize performance by monitoring daily activities and mentoring team members.
- Onboard new employees with training and new hire documentation.
Receptionist
Bespoke Wellness
Alameda, CA
08.2022 - 07.2024
- Screened visitors and directed to specific location for office safety
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments
- Handled diverse needs for clients in-person, by phone or through email
- Received parcels, routed mail and opened packages for staff
- Obtained and processed payments from clients for products and services
- Managed office cleaning and sanitizing to comply with infection control protocols.
Receptionist
KUME FOOT & TEA BAR, OAKLAND
Oakland, CA
11.2019 - 01.2021
- Routed messages, coordinated appointments, and directed personnel to various departments
- Monitored lobby access, security parameters and visitor documentation
- Directed numerous calls per day to appropriate recipients using multi-line system
- Scheduled appointments and documented updates in scheduling software
- Delivered exceptional customer service, provided information, and independently resolved issues.
ASSISTANT MANAGER
KOSTÜM INC CONSIGNMENT
PIEDMONT, CA
07.2017 - 10.2019
- Supported senior managers with day-to-day operational requirements
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Reviewed consumer trends to forecast sales and inform inventory purchasing requirements
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Customer Service Associate
Urban Outfitters
SAN FRANCISCO, CA
11.2014 - 04.2016
- Encouraged sales through promotions and special offers to customers.
- Kept store shelves, racks and bins presentable with frequent resets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Cosmetology
SFIEC
San Francisco, CA01.2014
Hercules High School
Hercules, CA06.2012
Skills
- Telephone Etiquette
- Problem-solving
- Attention to Detail
- Time Management
- Calm demeanor
- Strong communication
- Positive and professional
- Recruiting and interviewing
- Employee performance evaluation
- Recruitment and hiring
- Sales strategies
Contact
Hercules, CA 94547
Education
Hercules, CA,San Francisco, CA
Timeline
Assistant Manager
Cocoon Day Spa
07.2024 - Current
Manager
Bespoke Wellness
08.2022 - 07.2024
Receptionist
Bespoke Wellness
08.2022 - 07.2024
Receptionist
KUME FOOT & TEA BAR, OAKLAND
11.2019 - 01.2021
ASSISTANT MANAGER
KOSTÜM INC CONSIGNMENT
07.2017 - 10.2019
Customer Service Associate
Urban Outfitters
11.2014 - 04.2016
Cosmetology
SFIEC
Hercules High School