Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Benel

Port Saint Lucie,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Senior Resolution Coordinator

Shutterfly
07.2023 - 03.2025
  • Resolved customer issues via phone, chat, and email, ensuring prompt and effective solutions.
  • Specialized in billing inquiries, payment disputes, and order issues within Payments and Photo departments.
  • Troubleshot photo upload errors and delivery issues to ensure a smooth customer experience.
  • Maintained detailed and accurate case documentation while adhering to performance metrics.

Customer Support Representative (AT&T Client)

Arise Virtural Solutions
01.2022 - 08.2023
  • Assisted customers with mobile device issues, service plan upgrades, and account changes.
  • Ensured security of confidential data in compliance with company policies.
  • Applied deep knowledge of AT&T services and promotions to offer precise, helpful solutions.

Education

High School Diploma -

Spanish River High School
06-2021

Skills

  • De-escalation techniques
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Time management

Timeline

Senior Resolution Coordinator

Shutterfly
07.2023 - 03.2025

Customer Support Representative (AT&T Client)

Arise Virtural Solutions
01.2022 - 08.2023

High School Diploma -

Spanish River High School

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Joshua Benel