Joshua Benfield
Pelham,NC
Summary
Results-driven professional with extensive experience in managing daily operations and empowering teams. Skilled in staff management and customer service, successfully implementing training programs that enhance operational knowledge and improve emergency response preparedness.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Operations Manager
Caswell County 9-1-1
08.2017 - Current
- Directed daily operations to enhance 9-1-1 response times and service efficiency.
- Implemented training programs for staff, boosting operational knowledge and emergency response preparedness.
- Streamlined communication processes between dispatchers and first responders, improving coordination during emergencies.
- Evaluated performance metrics to identify areas for process improvement and operational efficiency gains.
- Fostered relationships with local agencies to ensure compliance with regulations and improve interagency collaboration.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Office Manager
Piedmont Christian Assembly
05.2015 - 08.2017
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling for meetings, events, and staff, optimizing time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Oversaw budget management processes, ensuring financial accountability and accuracy.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Assistant Lead Telecommunicator
Rockingham County 9-1-1
08.2007 - 05.2015
- Led team in managing emergency response protocols and communication systems.
- Coordinated training programs for new staff on 9-1-1 operations and procedures.
- Developed and implemented process improvements to enhance dispatch efficiency.
- Ensured compliance with state regulations and local policies for emergency services.
- Participated in training programs to continuously expand knowledge base and stay current on industry trends and best practices.
Education
Associate of Applied Science - 911 Communications And Operations
Richmond Community College
Hamlet, NC05-2028
High School Diploma -
Bartlett Yancey Senior High School
Yanceyville, NC06-1998
Skills
- Customer service
- Team leadership
- Problem-solving
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Project management
- MS office
Affiliations
North Carolina APCO
North Carolina NENA
Pelham Volunteer Fire Department
Certification
CMCP-Center Manager Certification Program
NAEMD-National Academy of Emergency Medical Dispatch
NAEFD-National Academy of Emergency Fire Dispatch
NCEMD- North Carolina Emergency Medical Dispatch
AHA CPR
Timeline
Operations Manager
Caswell County 9-1-1
08.2017 - Current
Office Manager
Piedmont Christian Assembly
05.2015 - 08.2017
Assistant Lead Telecommunicator
Rockingham County 9-1-1
08.2007 - 05.2015
Associate of Applied Science - 911 Communications And Operations
Richmond Community College
High School Diploma -
Bartlett Yancey Senior High School