Joshua Bertrand
Logistics
San Tan Valley,AZ
Summary
Results-driven leader with expertise in operational efficiency and team mentorship. Proficient in market trend analysis and strategic planning, leading to improved budget management. Demonstrated success in achieving year-over-year growth through effective action plans. I bring expertise in high-level customer service, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
12
12
years of professional experience
Work History
Director of Agent Operations
WWEX Group
Tempe, AZ
01.2022 - 10.2025
- Facilitated training sessions to develop team skills and improve overall performance.
- Analyzed market trends to inform business strategies and guide decision-making processes.
- Oversaw budget management to align financial resources with organizational goals.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted regular performance evaluations to support staff development.
- Developed action plans based on identified issues to streamline operations and improve performance.
Senior Manager of Capacity
Globaltranz Enterprises
Scottsdale, Arizona
03.2018 - 01.2022
- Directed comprehensive operations in eastern USA, focusing on process enhancement and efficiency.
Developed and monitored KPIs to ensure alignment with organizational objectives.
Recruited and trained new employees, fostering a culture of continuous improvement.
Managed broker teams in NE, SE, and Midwest regions for timely shipment execution. - Coordinated logistics operations to ensure timely delivery of goods.
- Analyzed transportation costs to improve budgetary efficiency.
Manager of Van Capacity
Globaltranz Enterprises
Scottsdale, Arizona
10.2016 - 03.2018
- Coordinated with suppliers to ensure timely deliveries of goods.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Maintained high standards of internal and external customer service.
- Assigned tasks and projects to team members based on their experience level and skillset.
Senior Carrier Representative
Globaltranz Enterprises
Scottsdale, Arizona
06.2014 - 10.2016
- Developed and maintained relationships with freight carriers to ensure service reliability.
- Coordinated load assignments and communicated effectively with transport partners.
- Negotiated pricing and terms with carriers to optimize shipping costs.
- Managed carrier performance metrics to enhance operational efficiency.
Training and Hiring Manager
Bolt Security Guard Services
Scottsdale, Arizona
10.2013 - 06.2014
- Developed training programs for staff to enhance skills and knowledge.
- Organized and coordinated training sessions for new employees.
- Developed security protocols to enhance safety across multiple facilities.
- Managed incident reports and coordinated responses with local law enforcement.
- Trained and supervised security personnel to maintain operational standards.
Education
Bachelor Of Science (BS) - Political Science
Arizona State University
Tempe, AZ12-2013
Skills
- Budget management
- Data analysis
- Market trend analysis
- Process optimization
- Customer relationship management
- Logistics coordination
- KPI monitoring
- Strategic planning
- Problem solving
- Effective communication
- Staff development
- Negotiation
- Regulatory compliance
- Analytical thinking
- Logistics management
- Partnerships and alliances
- Operations management
References
- Reginald Relf - 623-208-9255 - Senior Director of Enterprise Growth at WWEX Group
- Dustine Hannum - 602-882-5822 - VP of Agent Operations at WWEX Group
Timeline
Director of Agent Operations
WWEX Group
01.2022 - 10.2025
Senior Manager of Capacity
Globaltranz Enterprises
03.2018 - 01.2022
Manager of Van Capacity
Globaltranz Enterprises
10.2016 - 03.2018
Senior Carrier Representative
Globaltranz Enterprises
06.2014 - 10.2016
Training and Hiring Manager
Bolt Security Guard Services
10.2013 - 06.2014
Bachelor Of Science (BS) - Political Science
Arizona State University