Joshua Bonilla
Houston,TX
Summary
As an undergraduate student pursuing a degree in Psychology and Criminal Justice, I am deeply interested in the social and emotional development of individuals across diverse backgrounds. I am eager to apply my understanding of human behavior, ethical decision-making, and conflict resolution in an environment where I can make a meaningful difference in people’s lives. I am seeking an internship that will allow me to contribute to a mission-driven team while gaining hands-on experience supporting human development and well-being. I am ambitious, adaptable, and eager to learn from experienced professionals in the field. This opportunity represents an important step toward my goal of working in a role that empowers and uplifts individuals through education, mentorship, advocacy, and community engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Support / Front End
Whole Foods Market
08.2019 - Current
- Process cash, credit, and mobile payments while maintaining accuracy in handling transactions.
- Promote Prime Memberships and assist customers with enrollment and order management.
- Collaborate and cross-train across different departments to build a stronger skill set and learn more about store operations.
- Deliver exceptional customer service, serve as a primary point of contact for customer needs.
- Assist an average of 500 customers daily with purchases and inquiries.
Caterer & Event Coordinator
Fajita Pete’s
08.2022 - Current
- Oversee daily front-of-house operations and ensure order accuracy across platforms (EZ Cater, OLO, Uber Eats, Hunger Rush, Toast).
- Support the General Manager with administrative tasks, including email correspondence and customer service.
- Plan and manage catering events from start to finish, handling logistics, pricing, and client relationships.
- Maintain food safety standards and assist in meal preparation and delivery.
Front End Cashier
H-E-B Buffalo Speedway Store# 599
07.2017 - 07.2019
- Process cash, credit, and mobile payments while maintaining accuracy in handling transactions.
- Provided support across departments, including bagging, curbside delivery, and issue resolution.
- Deliver exceptional customer service, support customers with inquiries, and ensure a positive and efficient shopping experience.
Education
B.S. - Psychology & Criminal Justice
University of Houston-Downtown
A.S. - Psychology
Houston Community College
01.2022
High School Diploma -
Bellaire High School
05-2016
Skills
- Bilingual communication skills in English and Spanish
- Presentation and communication proficiency
- Leadership & Team Coordination
- Customer Service & Conflict Resolution
- Time Management & Adaptability
- Event Planning & Logistics
- Legal and Procedural Knowledge
- Microsoft Word, Excel, Zoom
- Point of sale systems management
- Vendor management
- Supply ordering
- Staff training
Accomplishments
President's Volunteer Service Award. 100+ Hours at Academy of Accelerated Learning.
Recognized as a Culture Champion at Wholefoods Market.
Recognized as a Platinum Shopper in the E-Commerce Department at Wholefoods Market.
Achieved promotion to Event Coordinator at Fajita Pete's for demonstrating exceptional customer service and leadership skills.
Executed Spirit Nights and fundraisers to local schools and Universities in the area.(Bellaire High School, Condit Elementary, Pershing Middle School, UH Main Campus, Rice University)
Certification
TABC Certification
Food Handlers Certification
Timeline
Caterer & Event Coordinator
Fajita Pete’s
08.2022 - Current
Store Support / Front End
Whole Foods Market
08.2019 - Current
Front End Cashier
H-E-B Buffalo Speedway Store# 599
07.2017 - 07.2019
A.S. - Psychology
Houston Community College
B.S. - Psychology & Criminal Justice
University of Houston-Downtown
High School Diploma -
Bellaire High School
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