Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Bower

Middleboro,MA

Summary

. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Driven Inside Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

14
14
years of professional experience

Work History

Inside Sales Representative

FW Webb Company
Bridgewater, MA
06.2014 - Current
  • Managed customer accounts and maintained relationships to ensure satisfaction.
  • Collaborated with team members to develop sales strategies and improve processes.
  • Prepared quotes and processed orders efficiently for timely delivery.
  • Trained new staff on product knowledge and sales techniques effectively.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Delivered superior customer support to improve account retention rate.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Monitored competitor activities and recommended changes accordingly.
  • Contributed ideas for improving internal processes related to sales operations.
  • Reached and exceeded monthly sales targets through effective sales strategies and techniques.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.

Skilled Laborer

AMS
Stoughton, MA
01.2012 - 06.2014
  • Completed day-to-day duties accurately and efficiently.
  • Adhered to safety protocols while working in various environments.
  • Replaced broken pipes using appropriate tools and materials.
  • Installed and maintained plumbing fixtures, such as sinks, toilets, showers, and tubs.
  • Utilized problem-solving skills to troubleshoot complex issues quickly and efficiently.
  • Used specialized tools such as augers, snakes and cameras to locate clogs in pipes.
  • Inspected worksites to determine presence of obstructions, unsafe conditions, and crew errors.

Education

Oil Burner Certifcation - Plumbing/oil Burning Tech

Old Colony Trade & Tech
Brockton, MA
05-2010

High School Diploma -

Middleboro High School
Middleboro, MA
05-2008

Skills

  • Account management
  • Customer support
  • Problem solving
  • Order processing
  • Customer relationship management
  • Product knowledge
  • Lead generation
  • Negotiation

Timeline

Inside Sales Representative

FW Webb Company
06.2014 - Current

Skilled Laborer

AMS
01.2012 - 06.2014

Oil Burner Certifcation - Plumbing/oil Burning Tech

Old Colony Trade & Tech

High School Diploma -

Middleboro High School

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