Joshua Brown
New Orleans,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Seafood Team Member
American Seafoods Inc.
New Orleans, LA
11.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and accurate product knowledge.
- Maintained strict quality control standards for seafood products, ensuring freshness and safety for consumers.
- Streamlined inventory management by accurately tracking incoming shipments and monitoring stock levels.
- Contributed to increased sales through engaging product demonstrations and tastings.
- Ensured proper storage conditions for all seafood items, minimizing waste and spoilage rates.
- Handled customer inquiries professionally, offering solutions that met their needs while supporting store objectives.
- Supported overall store cleanliness by conducting regular cleaning tasks in work area according to established procedures.
- Worked closely with management to ensure proper staffing levels were maintained during peak business hours, optimizing productivity and customer service capabilities as needed.
- Washed floors, walls, coolers and storage shelves.
- Checked quality of products and removed expired items.
- Cleaned and sanitized equipment, tools and work surfaces.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted with deliveries throughout New Orleans area and beyond.
General Laborer
Fair Grounds Race Course & Slots
New Orleans, LA
05.2015 - 08.2020
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Increased boiler efficiency by conducting regular maintenance and adjustments to boiler systems.
- Maintained compliance with industry regulations, ensuring proper documentation and reporting of all inspections.
- Reduced downtime and increased productivity with proactive troubleshooting and problem resolution.
- Conducted thorough inspections of boilers and related equipment, identifying potential issues before they became costly problems.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
- Worked with large HVAC systems such as boilers, chillers and furnaces.
- Analyzed problems and took appropriate action to maintain continuous and reliable operation of equipment and systems.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
- Inspected sewers and piping systems to assess quality and condition.
- Planned pipe system layout, installation and repair according to specifications.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
Manager
Papa John's Pizza
New Orleans, LA
01.2014 - 04.2015
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved safety procedures to create safe working conditions for workers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Papa John's
New Orleans, LA
06.2013 - 01.2014
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Lake Area New Tech Early College High School
New Orleans, LASkills
- Time management efficiency
- Team collaboration aptitude
- Continuous learning mindset
- Relationship Building
- Honest and Dependable
- Customer service excellence
- Problem-solving capabilities
- Inventory management proficiency
- Attention to detail
- Inventory Management
- Reliable and Responsible
Certification
HVAC License
Timeline
Seafood Team Member
American Seafoods Inc.
11.2021 - Current
General Laborer
Fair Grounds Race Course & Slots
05.2015 - 08.2020
Manager
Papa John's Pizza
01.2014 - 04.2015
Crew Member
Papa John's
06.2013 - 01.2014
High School Diploma -
Lake Area New Tech Early College High School