Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Brudwick

Joshua Brudwick

Longmont,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the outdoor industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Elevate Outdoor Collective (K2 Sports)
Boulder, CO
08.2022 - 03.2024
  • Interacted with customers and dealers via email, phone, and walk-in
  • Responded to questions in regards to: Product, Orders, Returns, Warranties, Shipping, and Payment
  • Processed orders for dealers.
  • Created SOP's and training documents
  • Assisted with updating Customer Support and FAQ pages on website.

Physical Therapist Assistant Student

Pima Medical Institute Clinical Rotation
Colorado
10.2020 - 03.2021
  • Completed 3 clinical rotations
  • Carried a full caseload in outpatient facilities

Online Sales Director

The Pro's Closet Inc.
Boulder, CO
02.2012 - 10.2018
  • Oversaw Merchandising and Customer Service
  • Oversaw all hiring aspects of the business
  • Increased sales from $3MM to $10MM
  • Quality control for up to 5500 online listings
  • Oversaw company returns/refunds
  • Increased staff from 10 to 45 employees
  • Managed relationships with the listing, sales, and inventory platforms

Snowboard Hardgoods Buyer / Assistant Manager

Sturtevant's
Bellevue, WA
10.2007 - 04.2011
  • Purchased snowboard equipment for flagship store, 3 outlet stores, 2 large off-site sales, & online site
  • Achieved highest grossing Snowboard Hardgoods sales in company history
  • Assistant Store Manager for multiple retail departments (ski, snowboard, clothing, kids, tennis department)

Education

Associate of Occupational Studies - Physical Therapist Assistant

Pima Medical Institute
Denver, CO
04.2021

Skills

  • Customer Service
  • Sales
  • Merchandising
  • Hiring
  • Inventory Management
  • Quality Control
  • Retail
  • E-Commerce
  • Microsoft Office
  • Leadership
  • Professionalism
  • Communication
  • Emotional Intelligence
  • Self Awareness

Certification

7/15/20

CPR

Timeline

Customer Service Representative

Elevate Outdoor Collective (K2 Sports)
08.2022 - 03.2024

Physical Therapist Assistant Student

Pima Medical Institute Clinical Rotation
10.2020 - 03.2021

Online Sales Director

The Pro's Closet Inc.
02.2012 - 10.2018

Snowboard Hardgoods Buyer / Assistant Manager

Sturtevant's
10.2007 - 04.2011

Associate of Occupational Studies - Physical Therapist Assistant

Pima Medical Institute
Joshua Brudwick