Joshua Butler
Manteca,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
High Volume Install and Service Manager
ADT
08.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised Install and Service Technicians to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Analyzed and reported on key performance metrics to senior management.
- Implemented systems to improve process efficiency and reduce project duration.
- Tracked project costs and other financial metrics to maximize profitability.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Installation Technician
ADT
12.2015 - 08.2020
- Performed installations of high-tech security systems, which included access controls, alarms and video surveillance systems.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures when out in field.
- Collaborated with internal teams for operational continuity and optimal performance.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Acting Store Manager
Fresh And Easy
06.2015 - 12.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
Fresh And Easy
03.2014 - 06.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
Team Leader
Fresh And Easy
06.2012 - 03.2014
- Responsible for bringing store up to company set standards during shift, making sure the store is clean and tidy for the best customer shopping experience
- Stocking
- Receiving trucks and vendor items
- Stock counting, inventory counts throughout store to ensure accurate numbers
- Responsible for facing store, pulling all product forward to ensure store looks neat and organized
- Responsible for running shift, and communicating tasks to all team members and making sure they are executed in a timely
Customer Assistant
Fresh And Easy
12.2011 - 06.2012
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Managed efficient cash register operations.
Education
No Degree - Kinesiology
Las Positas College
Livermore, CAHigh School Diploma -
Henry M. Gunn High School
Palo Alto, CA06.2011
Skills
- MS Office
- Performance Analysis
- Crew Management
- Customer Service
- Safety Standards
- System Integration
- Installation Planning
- Multiple Priorities Management
Timeline
High Volume Install and Service Manager
ADT
08.2020 - Current
Installation Technician
ADT
12.2015 - 08.2020
Acting Store Manager
Fresh And Easy
06.2015 - 12.2015
Assistant Store Manager
Fresh And Easy
03.2014 - 06.2015
Team Leader
Fresh And Easy
06.2012 - 03.2014
Customer Assistant
Fresh And Easy
12.2011 - 06.2012
No Degree - Kinesiology
Las Positas College
High School Diploma -
Henry M. Gunn High School
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