Joshua Call
Kaysville,UT
Summary
With a positive attitude and love for people I have excelled in serving others through my work and volunteer positions. I possess attention to detail and a desire to do my best at whatever task is assigned to me by trusted leaders. Experience in work and leadership have taught me how to become a hard worker who values the well-being of others. If hired, I would provide a positive, friendly, diligent energy to this company as I strive to be an influential team member.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Rexburg, ID
09.2025 - 07.2026
- Improved efficiency of returning "go back items" to their proper place through organization skills.
- Trained cashiers by providing education of sales and cash register use.
- Impacted customers who came to the store by leaving a lasting impression.
Team Member / Kitchen Staff
Chick-fil-A
Provo, UT
01.2025 - 06.2025
- Taught new employees the procedures of the job.
- Enhanced customer experience through friendliness and excellent customer service.
- Improved cleanliness of work stations by thoroughly cleaning each shift.
Tour Guide / Factory Worker
Mrs. Cavanaugh's Chocolates
North Salt Lake, Utah
01.2023 - 08.2024
- Exceeded expectations by providing a character encounter experience while touring.
- Delivered entertaining and informative commentary to patrons during tours.
- Independently volunteered to organize stock space for more room and cleanliness.
Interviewer
Ironwood Insights
Rexburg, Idaho
04.2023 - 11.2023
- Facilitated phone surveys, gathering valuable feedback for clients.
- Engaged with customers to collect insights on client performance.
- Clarified survey objectives and procedures to interviewees for better understanding.
Spotlight Operator
Centerpoint Legacy Theatre
Centerville, Utah
12.2022 - 01.2023
- Followed safety protocols when working with high-voltage electricity sources associated with lighting systems.
- Conducted routine maintenance checks on all lighting equipment before each performance or event.
- Competent at adjusting light intensity levels according to cues from directors or designers during rehearsals or live performances.
Frozen and Dairy Associate
Lee's Marketplace
North Salt Lake, Utah
03.2020 - 09.2020
- Provided friendly customer service by greeting customers, responding to inquiries, and offering product suggestions.
- Organized backroom storage areas in order to maximize space efficiency while maintaining safety standards.
- Performed daily cleaning duties such as sweeping, rearranging product, cleaning shelves in the frozen food and dairy sections.
Cashier
Lee's Marketplace
North Salt Lake, Utah
03.2020 - 09.2020
- Provided efficient and courteous service to customers.
- Built and maintained positive working relationships with co-workers.
- Utilized point of sale system to process payments and transactions.
Concessions Worker
Centerpoint Legacy Theatre
Centerville, Utah
08.2018 - 08.2020
- Sold product between performances, restocked concessions stand, and bagged items for sale.
- Accepted payment from customers and made change as necessary.
- Maintained health and safety standards to reduce illness or injury.
Technical Crew Member
Centerpoint Legacy Theatre
Centerville, Utah
12.2019 - 03.2020
- Connected with the members of the tech crew to provide a positive experience for the members of Centerpoint's Youth Academy.
- Ran lighting and music software to increase the quality of the production.
- Created a positive environment for the students who came and participated at the theater.
Stage Crew Member
Centerpoint Legacy Theatre
Centerville, Utah
08.2019 - 10.2019
- Provided a positive experience for patrons who came to the theater.
- Collaborated with a team to provide a safe experience for the actors in the production.
- Cleaned theater space between shows as requested by management.
Education
Bachelor of Science - Business
Brigham Young University
Provo, UT04-2028
Associate of Science - General Studies
Brigham Young University - Idaho
Rexburg, ID05-2025
High School Diploma -
Woods Cross High School
Woods Cross, UT05-2020
Skills
- Customer service
- Process improvement
- Attention to detail
- Organizational skills
- Critical thinking
- Upselling techniques
- Conflict resolution
- Strong work ethic
- Positive attitude
Volunteer Experience
- Performing Missionary, Church of Jesus Christ of Latter-Day Saints, Nauvoo, IL 05/01/24-08/31/24 Performed various vignettes to teach visitors the history of Nauvoo Illinois and the early church members there., Interacted with audience members to provide them with a positive experience., Supported fellow missionaries in their pursuit of performing.
- Missionary, Church of Jesus Christ of Latter-Day Saints, Riverside, CA 11/01/20, 11/30/22 Prepared and presented lessons to help others learn about and apply the teachings of Jesus Christ and His Gospel., Built trust within community, sharing personal testimony and listening to others., Instructed and trained fellow missionaries to effectively teach lessons from the scriptures.
Timeline
Customer Service Manager
Hobby Lobby
09.2025 - 07.2026
Team Member / Kitchen Staff
Chick-fil-A
01.2025 - 06.2025
Interviewer
Ironwood Insights
04.2023 - 11.2023
Tour Guide / Factory Worker
Mrs. Cavanaugh's Chocolates
01.2023 - 08.2024
Spotlight Operator
Centerpoint Legacy Theatre
12.2022 - 01.2023
Frozen and Dairy Associate
Lee's Marketplace
03.2020 - 09.2020
Cashier
Lee's Marketplace
03.2020 - 09.2020
Technical Crew Member
Centerpoint Legacy Theatre
12.2019 - 03.2020
Stage Crew Member
Centerpoint Legacy Theatre
08.2019 - 10.2019
Concessions Worker
Centerpoint Legacy Theatre
08.2018 - 08.2020
Bachelor of Science - Business
Brigham Young University
Associate of Science - General Studies
Brigham Young University - Idaho
High School Diploma -
Woods Cross High School